SEC Filing | Upbound Group, Inc.

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upbd-20240630

UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

Form 10-Q


(Mark One)
☒			QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the quarterly period ended June 30, 2024


☐			TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the transition period from to

Commission File Number: 001-38047

Upbound Group, Inc.

(Exact name of registrant as specified in its charter)


Delaware						45-0491516
(State or other jurisdiction of						(I.R.S. Employer
incorporation or organization)						Identification No.)
5501 Headquarters Drive, Plano, Texas						75024
(Address of principal executive offices)						(Zip Code)

(972) 801-1100

(Registrant’s telephone number, including area code)

Not Applicable

(Former name, former address and former fiscal year, if changed since last report)

Securities registered pursuant to Section 12(b) of the Act:


Title of each class	Trading Symbol(s)	Name of each exchange on which registered
Common stock, $.01 par value	UPBD	The Nasdaq Global Select Market

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer

☒

Accelerated filer

☐

Non-accelerated filer

☐

Smaller reporting company

☐

Emerging Growth Company

☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.

☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).

Yes ☐ No ☒

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of July 25, 2024:


Class						Outstanding
Common stock, $.01 par value						54,684,722

TABLE OF CONTENTS



		Page No.
PART I.	FINANCIAL INFORMATION

Item 1.	Condensed Consolidated Financial Statements

	Condensed Consolidated Statements of Operations for the three-month and six-month periods ended June 30, 2024 and 2023	1

	Condensed Consolidated Statements of Comprehensive Income (Loss) for the three -month and six-month periods ended June 30, 2024 and 2023	2

	Condensed Consolidated Balance Sheets as of June 30, 2024 and December 31, 2023	3

	Condensed Consolidated Statement s of Stockholders ’ Equity for the six-month periods ending June 30, 2024 and 2023	4

	Condensed Consolidated Statements of Cash Flows for the six-month periods ended June 30, 2024 and 2023	6

	Notes to Condensed Consolidated Financial Statements	7



Item 2.	Management ’s Discussion and Analysis of Financial Condition and Results of Operations	22

Item 3.	Quantitative and Qualitative Disclosures About Market Risk	35

Item 4.	Controls and Procedures	35

PART II.	OTHER INFORMATION



Item 1.	Legal Proceedings	36

Item 1A.	Risk Factors	36

Item 2.	Unregistered Sales of Equity Securities and Use of Proceeds	36

Item 3.	Defaults Upon Senior Securities	36

Item 4.	Mine Safety Disclosures	36

Item 5.	Other Information	36

Item 6.	Exhibits	37

SIGNATURES

Item 1. Condensed Consolidated Financial Statements.

UPBOUND GROUP, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

(Unaudited)


	Three Months Ended June 30,				Six Months Ended June 30,
	2024		2023		2024		2023
(in thousands, except per share data)
Revenues
Rentals and fees	$	885,977	$	807,556	$	1,758,516	$	1,614,273
Merchandise sales	146,239		124,703		325,938		287,692
Installment sales	15,225		15,900		29,917		31,747
Franchise merchandise sales	21,082		22,869		41,941		45,696
Royalty income and fees	6,113		6,587		12,676		12,823
Other	1,874		1,548		3,489		2,993
Total revenues	1,076,510		979,163		2,172,477		1,995,224
Cost of revenues
Cost of rentals and fees	338,554		291,696		665,702		588,842
Cost of merchandise sold	179,372		152,682		392,941		336,942
Cost of installment sales	5,512		5,638		10,800		11,257

Franchise cost of merchandise sold	21,113		22,921		42,007		45,693
Total cost of revenues	544,551		472,937		1,111,450		982,734
Gross profit	531,959		506,226		1,061,027		1,012,490
Operating expenses
Operating labor	156,181		151,901		314,317		308,390
Non-labor operating expenses	203,945		181,101		417,747		377,812
General and administrative expenses	53,638		48,810		108,737		96,536
Depreciation and amortization	12,618		12,597		26,091		25,478
Other gains and charges	24,922		27,786		51,718		155,356
Total operating expenses	451,304		422,195		918,610		963,572
Operating profit	80,655		84,031		142,417		48,918
Debt refinancing charges	6,604		—		6,604		—
Interest expense	28,371		28,246		58,362		56,346
Interest income	(753)		(1,015)		(1,556)		(1,435)
Earnings (loss) before income taxes	46,433		56,800		79,007		(5,993)
Income tax expense (benefit)	12,484		102,418		17,371		(7,705)
Net earnings (loss)	$	33,949	$	(45,618)	$	61,636	$	1,712
Basic earnings (loss) per common share	$	0.62	$	(0.83)	$	1.13	$	0.03
Diluted earnings (loss) per common share	$	0.61	$	(0.83)	$	1.10	$	0.03
Cash dividends declared per common share	$	0.37	$	0.34	$	0.74	$	0.68

See accompanying notes to condensed consolidated financial statements.

UPBOUND GROUP, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF COMPREHENSIVE INCOME (LOSS)

(Unaudited)


	Three Months Ended June 30,				Six Months Ended June 30,
	2024		2023		2024		2023
(in thousands)
Net earnings (loss)	$	33,949	$	(45,618)	$	61,636	$	1,712
Other comprehensive (loss) income:
Foreign currency translation adjustments, net of tax of $(1,020) and $1,102, $(841) and $1,927 for the three and six months ended June 30, 2024 and 2023, respectively	(3,839)		4,145		(3,163)		7,249
Total other comprehensive (loss) income	(3,839)		4,145		(3,163)		7,249
Comprehensive income (loss)	$	30,110	$	(41,473)	$	58,473	$	8,961

See accompanying notes to condensed consolidated financial statements.

UPBOUND GROUP, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED BALANCE SHEETS

(Unaudited)


	June 30, 2024		December 31, 2023
(in thousands, except share and par value data)
ASSETS
Cash and cash equivalents	$	82,515	$	93,705
Receivables, net of allowance for doubtful accounts of $13,751 and $14,254 in 2024 and 2023, respectively	115,150		111,005
Prepaid expenses and other assets	52,037		50,259
Rental merchandise, net
On rent	1,064,942		1,109,896
Held for rent	128,915		124,167
Merchandise held for installment sale	5,455		6,398
Property assets, net of accumulated depreciation of $638,635 and $611,120 in 2024 and 2023, respectively	259,036		273,118
Operating lease right-of-use assets	275,321		289,702
Deferred tax asset	69,832		72,032
Goodwill	289,750		289,750
Other intangible assets, net	277,326		301,398
Total assets	$	2,620,279	$	2,721,430
LIABILITIES
Accounts payable – trade	$	114,001	$	177,249
Accrued liabilities	268,111		322,905
Operating lease liabilities	283,813		293,435
Deferred tax liability	42,366		60,842
Senior debt, net	874,787		866,707
Senior notes, net	440,900		439,920
Total liabilities	2,023,978		2,161,058
STOCKHOLDERS’ EQUITY
Common stock, $0.01 par value; 250,000,000 shares authorized; 125,716,438 and 125,415,059 shares issued in June 30, 2024 and December 31, 2023, respectively	1,107		1,100
Additional paid-in capital	1,477,685		1,459,709
Retained earnings	1,016,001		994,892
Treasury stock at cost, 71,060,928 shares in June 30, 2024 and December 31, 2023	(1,890,966)		(1,890,966)
Accumulated other comprehensive loss	(7,526)		(4,363)
Total stockholders’ equity	596,301		560,372
Total liabilities and stockholders’ equity	$	2,620,279	$	2,721,430

See accompanying notes to condensed consolidated financial statements.

UPBOUND GROUP, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY

(Unaudited)


	Common Stock			Additional Paid-In Capital		Retained Earnings		Treasury Stock		Accumulated Other Comprehensive (Loss) Income		Total
	Shares	Amount
(in thousands)
Balance at December 31, 2023	125,415	$	1,100	$	1,459,709	$	994,892	$	(1,890,966)	$	(4,363)	$	560,372
Net earnings	—	—		—		27,687		—		—		27,687
Other comprehensive income	—	—		—		—		—		676		676

Exercise of stock options	35	—		855		—		—		—		855
Vesting of restricted share units, net of shares withheld for employee taxes	234	6		(6)		—		—		—		—
Tax effect of stock awards vested and options exercised	—	—		(2,978)		—		—		—		(2,978)
Stock-based compensation	—	—		11,940		—		—		—		11,940
Dividends declared	—	—		—		(20,257)		—		—		(20,257)
Balance at March 31, 2024	125,684	$	1,106	$	1,469,520	$	1,002,322	$	(1,890,966)	$	(3,687)	$	578,295
Net earnings	—	—		—		33,949		—		—		33,949
Other comprehensive loss	—	—		—		—		—		(3,839)		(3,839)

Exercise of stock options	9	—		194		—		—		—		194
Vesting of restricted share units, net of shares withheld for employee taxes	23	1		(1)		—		—		—		—
Tax effect of stock awards vested and options exercised				(76)								(76)
Stock-based compensation	—	—		8,048		—		—		—		8,048
Dividends declared	—	—		—		(20,270)		—		—		(20,270)
Balance at June 30, 2024	125,716	$	1,107	$	1,477,685	$	1,016,001	$	(1,890,966)	$	(7,526)	$	596,301

UPBOUND GROUP, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF STOCKHOLDERS’ EQUITY - (Continued)

(Unaudited)


	Common Stock			Additional Paid-In Capital		Retained Earnings		Treasury Stock		Accumulated Other Comprehensive (Loss) Income		Total
	Shares	Amount
(in thousands)
Balance at December 31, 2022	125,028	$	1,080	$	1,298,094	$	1,077,189	$	(1,840,591)	$	(10,626)	$	525,146
Net earnings	—	—		—		47,330		—		—		47,330
Other comprehensive income	—	—		—		—		—		3,104		3,104
Exercise of stock options	55	1		683		—		—		—		684
Vesting of restricted share units, net of shares withheld for employee taxes	204	31		(31)		—		—		—		—
Tax effect of stock awards vested and options exercised	—	—		(2,535)		—		—		—		(2,535)
Stock-based compensation	—	—		115,681		—		—		—		115,681
Dividends declared	—	—		—		(19,068)		—		—		(19,068)
Balance at March 31, 2023	125,287	$	1,112	$	1,411,892	$	1,105,451	$	(1,840,591)	$	(7,522)	$	670,342
Net loss	—	—		—		(45,618)		—		—		(45,618)
Other comprehensive income	—	—		—		—		—		4,145		4,145
Exercise of stock options	19	—		371		—		—		—		371
Vesting of restricted share units, net of shares withheld for employee taxes	2	1		(1)		—		—		—		—
Tax effect of stock awards vested and options exercised	—	—		—		—		—		—		—
Stock-based compensation	—	—		15,425		—		—		—		15,425
Dividends declared	—	—		—		(19,072)		—		—		(19,072)
Balance at June 30, 2023	125,308	$	1,113	$	1,427,687	$	1,040,761	$	(1,840,591)	$	(3,377)	$	625,593

See accompanying notes to condensed consolidated financial statements.

UPBOUND GROUP, INC. AND SUBSIDIARIES

CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS

(Unaudited)


	Six Months Ended June 30,
	2024		2023
(in thousands)
Cash flows from operating activities
Net earnings	$	61,636	$	1,712
Adjustments to reconcile net earnings to net cash provided by operating activities
Depreciation of rental merchandise	639,709		571,076
Bad debt expense	9,459		11,833
Stock-based compensation expense	19,988		131,106
Depreciation of property assets	39,710		32,934
Loss on sale or disposal of property assets	537		366
Amortization of intangibles	24,072		29,012
Amortization of financing fees	3,017		3,164

Write-off of debt financing fees	4,817		—
Deferred income taxes	(15,248)		(78,822)

Changes in operating assets and liabilities, net of acquired assets
Rental merchandise	(598,621)		(514,053)
Receivables	(13,605)		1,237
Prepaid expenses and other assets	(1,779)		4,932
Operating lease right-of-use assets and lease liabilities	4,761		378
Accounts payable – trade	(63,248)		(51,939)
Accrued liabilities	(54,744)		(976)
Net cash provided by operating activities	60,461		141,960
Cash flows from investing activities
Purchase of property assets	(26,244)		(21,394)
Proceeds from sale of assets	140		5

Acquisitions of businesses	—		(39)
Net cash used in investing activities	(26,104)		(21,428)
Cash flows from financing activities

Exercise of stock options	1,050		1,055
Shares withheld for payment of employee tax withholdings	(3,054)		(2,535)
Debt issuance costs	(5,186)		—
Proceeds from debt	165,000		—
Repayments of debt	(160,375)		(134,218)
Dividends paid	(41,750)		(44,336)
Net cash used in financing activities	(44,315)		(180,034)
Effect of exchange rate changes on cash	(1,232)		2,162
Net decrease in cash and cash equivalents	(11,190)		(57,340)
Cash and cash equivalents at beginning of period	93,705		144,141
Cash and cash equivalents at end of period	$	82,515	$	86,801

See accompanying notes to condensed consolidated financial statements.

UPBOUND GROUP, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS

(Unaudited)

Note 1 - Basis of Presentation

The interim condensed consolidated financial statements of Upbound Group, Inc. included herein have been prepared by us pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”). Certain information and footnote disclosures normally included in financial statements prepared in accordance with U.S. generally accepted accounting principles (“GAAP”) have been condensed or omitted pursuant to the SEC’s rules and regulations, although we believe the disclosures are adequate to make the information presented not misleading. We suggest these financial statements be read in conjunction with the financial statements and notes included in our Annual Report on Form 10-K for the year ended December 31, 2023. In our opinion, the accompanying unaudited interim financial statements contain all adjustments, consisting only of those of a normal recurring nature, necessary to present fairly our results of operations and cash flows for the periods presented. The results of operations for the periods presented are not necessarily indicative of the results to be expected for the full year.

Use of Estimates

In preparing financial statements in conformity with U.S. generally accepted accounting principles, we are required to make estimates and assumptions that affect the reported amounts of assets and liabilities, the disclosure of contingent losses and liabilities at the date of the condensed consolidated financial statements, and the reported amounts of revenues and expenses during the reporting period. In applying accounting principles, we must often make individual estimates and assumptions regarding expected outcomes or uncertainties. Our estimates, judgments and assumptions are continually evaluated based on available information and experience. However, uncertainties, including those related to recent macroeconomic trends or other factors, may affect certain estimates and assumptions inherent in the financial reporting process, which may impact reported amounts of assets and liabilities in future periods and cause actual results to differ from those estimates.

Principles of Consolidation and Nature of Operations

The financial statements included herein include the accounts of Upbound Group, Inc. and its direct and indirect subsidiaries. All intercompany accounts and transactions have been eliminated. Unless the context indicates otherwise, references to “Upbound Group, Inc.” refer only to Upbound Group, Inc., the parent, and references to the “Company”, “we,” “us” and “our” refer to the consolidated business operations of Upbound Group and any or all of its direct and indirect subsidiaries. We report four operating segments: Acima, Rent-A-Center, Mexico, and Franchising.

Our Acima segment, which primarily operates in the United States and Puerto Rico, includes the operations of Acima Holdings and certain locations previously operating under our Acceptance Now brand and generally offers consumers who do not qualify for traditional financing the lease-to-own transaction through staffed or unstaffed kiosks located within third-party retailer locations or other virtual options. In virtual locations, customers, either directly or with the assistance of a representative of the third-party retailer, initiate the lease-to-own transaction online in the retailers’ locations using our virtual solutions.

Our Rent-A-Center segment consists of company-owned lease-to-own stores in the United States and Puerto Rico that lease household durable goods to customers through lease purchase agreements. We also offer merchandise on an installment sales basis in certain of our stores under the names “Get It Now” and “Home Choice” in Minnesota and Wisconsin. Our Rent-A-Center segment operates through our company-owned stores and e-commerce platforms through rentacenter.com, getitnowstores.com and homechoicestores.com.

Our Mexico segment consists of our company-owned stores in Mexico that lease household durable goods to customers on a lease-to-own basis.

Rent-A-Center Franchising International, Inc., an indirect wholly-owned subsidiary of Upbound Group, Inc., is a franchisor of lease-to-own stores. Our Franchising segment’s primary source of revenue is the sale of rental merchandise to our franchisees, who in turn offer the merchandise to the general public for rent or purchase under a lease-to-own transaction. The balance of our Franchising segment’s revenue is generated primarily from royalties based on franchisees’ monthly gross revenues.

Newly Adopted Accounting Pronouncements

In November 2023, the FASB issued ASU 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures, which requires enhanced disclosures of significant segment expenses on a quarterly and annual basis and is intended to improve the transparency of reportable segment disclosures. Adoption of ASU 2023-07 was required for us beginning January 1, 2024 for our fiscal year ended December 31, 2024. We will include required disclosures in our annual reporting period ending December 31, 2024 and interim reporting periods beginning after December 31, 2024 using a retrospective approach.

UPBOUND GROUP, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)

(Unaudited)

Note 2 - Revenues

The following tables disaggregate our revenue for the periods ended June 30, 2024 and 2023:


	Three Months Ended June 30, 2024
	Acima		Rent-A-Center		Mexico		Franchising		Consolidated
(in thousands)
Rentals and fees	$	435,804	$	430,566	$	19,607	$	—	$	885,977
Merchandise sales	116,536		28,748		955		—		146,239
Installment sales	—		15,225		—		—		15,225
Franchise merchandise sales	—		—		—		21,082		21,082
Royalty income and fees	—		—		—		6,113		6,113
Other	454		364		306		750		1,874
Total revenues	$	552,794	$	474,903	$	20,868	$	27,945	$	1,076,510



	Six Months Ended June 30, 2024
	Acima		Rent-A-Center		Mexico		Franchising		Consolidated
(in thousands)
Rentals and fees	$	859,411	$	860,150	$	38,955	$	—	$	1,758,516
Merchandise sales	254,090		69,994		1,854		—		325,938
Installment sales	—		29,917		—		—		29,917
Merchandise sales	—		—		—		41,941		41,941
Royalty income and fees	—		—		—		12,676		12,676
Other	639		595		626		1,629		3,489
Total revenues	$	1,114,140	$	960,656	$	41,435	$	56,246	$	2,172,477


	Three Months Ended June 30, 2023
	Acima		Rent-A-Center		Mexico		Franchising		Consolidated
(in thousands)
Rentals and fees	$	368,576	$	421,625	$	17,355	$	—	$	807,556
Merchandise sales	95,513		28,298		892		—		124,703
Installment sales	—		15,900		—		—		15,900
Franchise merchandise sales	—		—		—		22,869		22,869
Royalty income and fees	—		—		—		6,587		6,587
Other	269		368		207		704		1,548
Total revenues	$	464,358	$	466,191	$	18,454	$	30,160	$	979,163

UPBOUND GROUP, INC. AND SUBSIDIARIES

NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)

(Unaudited)



	Six Months Ended June 30, 2023
	Acima		Rent-A-Center		Mexico		Franchising		Consolidated
(in thousands)
Rentals and fees	$	732,742	$	847,694	$	33,837	$	—	$	1,614,273
Merchandise sales	214,884		71,086		1,722		—		287,692
Installment sales	—		31,747		—		—		31,747
Merchandise sales	—		—		—		45,696		45,696
Royalty income and fees	—		—		—		12,823		12,823
Other	580		672		324		1,417		2,993
Total revenues	$	948,206	$	951,199	$	35,883	$	59,936	$	1,995,224

Lease Purchase Agreements

Rentals and Fees. Rental merchandise is leased to customers pursuant to lease-to-own agreements, which provide for weekly, bi-weekly, semi-monthly or monthly terms with non-refundable lease payments. At the expiration of each lease term, customers may renew the lease-to-own agreement for the next lease term. The customer has the right to acquire title of the merchandise either through an early purchase option or through payment of all required lease renewal terms. Customers can terminate the lease-to-own agreement and return the product at the end of any lease term without penalty. Therefore, lease-to-own agreements are accounted for as operating leases.

Lease payments received at our Rent-A-Center stores, certain Acima locations formerly operating under the Acceptance Now brand, and Mexico stores must be prepaid in advance of the next lease renewal term. Under the Acima Holdings business model, in certain cases revenues may be earned prior to the lease payment due date, in which case revenue is accrued prior to receipt of the lease payment, net of estimated returns and uncollectible renewal payments. Under both models, rental revenue is recognized over the lease term. See Note 3 for additional information regarding accrued lease revenue.

Cash received for rental payments, including fees, prior to the period in which it should be recognized, is deferred and recognized according to the lease term. At June 30, 2024 and December 31, 2023, we had $66.7 million and $68.6 million, respectively, in deferred revenue included in accrued liabilities related to our lease-to-own agreements. Revenue related to various payment, reinstatement or late fees is recognized when paid by the customer at the point service is provided. Rental merchandise in our Rent-A-Center stores, certain Acima locations formerly operating under the Acceptance Now brand, and Mexico stores is depreciated using the income forecasting method and recognized in cost of rentals and fees in our Condensed Consolidated Statements of Operations over the lease term. Lease merchandise under Acima Holdings is depreciated over the lease term using a straight-line depreciation method. Under the income forecasting method, the consumption of lease merchandise occurs during periods of rental and depreciation directly coincides with the receipt of rental revenue over the lease-to-own contract period. Depreciation under the straight-line method is recognized each period over the term of the lease-to-own contract irrespective of receipt of revenue payments from the customer.

We also offer additional optional product plans along with our lease-to-own agreements which provide customers with liability protection against significant damage or loss of a product, and club membership benefits, including various discount programs and product service and replacement benefits in the event merchandise is damaged or lost, and payment waivers in the event eligible customers become unemployed. Customers renew product plans in conjunction with their lease term renewals, and can cancel the plans at any time. Revenue for product plans is recognized over the term of the plan. Costs incurred related to product plans are primarily recognized in cost of revenues.

Revenue from contracts with customers

Merchandise Sales. Merchandise sales include payments received for the exercise of the early purchase options offered through our lease-to-own agreements or merchandise sold through point-of-sale transactions. Revenue for merchandise sales is recognized when payment is received and ownership of the merchandise passes to the customer. The remaining net value of merchandise sold is recorded to cost of merchandise sold at the time of the transaction.

Installment Sales. Revenue from the sale of merchandise in our retail installment stores is recognized when the installment note is signed and control of the merchandise has passed to the customer. The cost of merchandise sold through installment agreements is recognized in cost of installment sales at the time of the transaction. We offer optional extended service plans with our installment agreements which are administered by third parties and provide customers with product maintenance beyond the term of the installment agreement. Payments received for extended service plans are deferred and recognized, net of

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related costs, when the installment payment plan is complete and the service plan goes into effect. Customers can cancel extended service plans at any time during the installment agreement period and receive a refund for payments previously made towards the plan. At June 30, 2024 and December 31, 2023, we had $0.8 million and $1.1 million, respectively, in deferred revenue included in accrued liabilities related to extended service plans.

Franchise Merchandise Sales. Revenue from the sale of rental merchandise is recognized upon shipment of the merchandise to the franchisee.

Royalty Income and Fees. Franchise royalties, including franchisee contributions to corporate advertising funds, represent sales-based royalties calculated as a percentage of gross rental payments and sales. Royalty revenue is accrued and recognized as rental payments and merchandise sales occur. Franchise fees are initial fees charged to franchisees for new or converted franchise stores. Franchise fee revenue is recognized on a straight-line basis over the term of the franchise agreement. At June 30, 2024 and December 31, 2023, we had $2.5 million and $3.0 million, respectively, in deferred revenue included in accrued liabilities related to franchise fees.

Other. Other revenue consists of revenue generated by other miscellaneous product plans offered to our rental and installment customers. Revenue for other product plans is recognized in accordance with the terms of the applicable plan agreement.

Note 3 - Receivables and Allowance for Doubtful Accounts

Installment sales receivables consist primarily of receivables due from customers for the sale of merchandise in our retail installment stores. Installment sales receivables associated with the sale of merchandise at our Get It Now and Home Choice stores generally consist of the sales price of the merchandise purchased and any additional fees for optional services the customer has chosen, less the customer’s down payment. No interest is accrued and interest income is recognized each time a customer makes a payment, generally on a monthly basis. Interest payments received on installment agreements for each of the six months ended June 30, 2024 and 2023 were $5.3 million and $5.9 million, respectively.

Trade and notes receivables consist of amounts due from our lease-to-own customers for lease renewal payments and past due uncollected lease payments, adjusted for the probability of collection based on our assessment of historical collection rates and length of time the receivable is past due; amounts owed from our franchisees for inventory purchases, earned royalties and other obligations; and other corporate related receivables. Credit is extended to franchisees based on an evaluation of each franchisee’s financial condition and collateral is generally not required. Trade receivables are generally due within 30 days.

Receivables consist of the following:


(in thousands)	June 30, 2024		December 31, 2023
Installment sales receivables	$	60,122	$	62,901
Trade and notes receivables(1)	68,779		62,358

Total receivables	128,901		125,259
Less allowance for doubtful accounts(2)	(13,751)		(14,254)
Total receivables, net of allowance for doubtful accounts	$	115,150	$	111,005

(1) Trade and notes receivables includes accrued revenue, adjusted for the probability of collection, related to our lease-to-own agreements of $40.3 million and $36.8 million at June 30, 2024 and December 31, 2023, respectively.

(2) Lease receivables are accrued on a net basis, adjusted for the probability of collection based on our assessment of historical collection rates, as described above. Therefore, we do not maintain a separate allowance for doubtful accounts related to our lease receivables.

We have established an allowance for doubtful accounts for our installment notes receivable. Our policy for determining the allowance is primarily based on historical loss experience, as well as the results of management’s review and analysis of the payment and collection of the installment notes receivable within the previous year. We believe our allowance is adequate to absorb all expected losses. Our policy is to charge off installment notes receivable that are 120 days or more past due. Charge-offs are applied as a reduction to the allowance for doubtful accounts and any recoveries of previously charged off balances are recognized as contra-bad debt expense in our Condensed Consolidated Statements of Operations.

The allowance for our Franchising trade and notes receivables is determined by considering a number of factors, including the length of time receivables are past due, previous loss history, the franchisee’s current ability to pay its obligation, and the condition of the general economy and the industry as a whole. Trade receivables that are more than 90 days past due are either written-off or fully reserved in our allowance for doubtful accounts. Payments subsequently received on such receivables are recognized as contra-bad debt expense in our Condensed Consolidated Statements of Operations.

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The allowance for doubtful accounts related to Franchising trade and notes receivables was $1.5 million and $1.2 million at June 30, 2024 and December 31, 2023, respectively, and the allowance for doubtful accounts related to installment sales receivables was $12.3 million and $13.0 million at June 30, 2024 and December 31, 2023, respectively.

Changes in our allowance for doubtful accounts are as follows:


(in thousands)	June 30, 2024
Beginning allowance for doubtful accounts	$	14,254
Bad debt expense(1)	9,460

Accounts written off, net of recoveries	(9,963)
Ending allowance for doubtful accounts	$	13,751

(1) Uncollectible installment payments, franchisee obligations, and other corporate receivables are recognized in non-labor operating expenses in our condensed consolidated financial statements.

Note 4 - Income Taxes

The effective tax rate was 22.0% for the six months ended June 30, 2024, compared to 128.6% for the six months ended June 30, 2023. The reduction in the effective tax rate for the six months ended June 30, 2024 was primarily attributable to a lower tax impact of stock compensation expense related to stock consideration issued to the former owners of Acima Holdings in the form of restricted stock awards, compared to the prior year period, as well as a favorable adjustment related to foreign deferred tax assets. Please reference Note 8 for additional information regarding the recognition of these restricted stock awards in our condensed consolidated financial statements. For tax purposes, restricted stock awards subject to restricted stock agreements issued to the former owners of Acima Holdings were recorded as goodwill and are amortized over a period of 15 years from the date of acquisition.

Note 5 - Senior Debt

On February 17, 2021, we entered into a credit agreement with JPMorgan Chase Bank, N.A., as administrative agent, and lenders party thereto, providing for a seven-year $875 million senior secured term loan facility (the “Term Loan Facility”), as amended on September 21, 2021, June 15, 2023 and May 28, 2024, and an Asset Based Loan Credit Facility (the “ABL Credit Facility”), as amended August 10, 2022 and June 7, 2024, providing for a five-year asset-based revolving credit facility with commitments of $550 million and a letter of credit sublimit of $150 million. Commitments under the ABL Credit Facility may be increased, at our option and under certain conditions, by up to an additional $125 million in the aggregate.

Proceeds from the Term Loan Facility were net of original issue discount of $4.4 million upon issuance from the lenders. In addition, in connection with the closing of the Term Loan Facility and the ABL Credit Facility, we incurred approximately $30.2 million in debt issuance costs, including third party legal and other professional fees, of which $25.3 million was capitalized in accordance with ASC Topic 470, “Debt” and recorded as a reduction of our outstanding senior debt, net in our Condensed Consolidated Balance Sheets.

On August 10, 2022, we entered into a First Amendment to the ABL Credit Facility, effective as of August 10, 2022. The amendment effected the replacement of LIBOR with Term Secured Overnight Financing Rate (“Term SOFR”) as the benchmark rate of interest thereunder.

On June 15, 2023, we entered into a Second Amendment to the Term Loan Facility, effective as of June 15, 2023. The amendment effected the replacement of LIBOR with Term SOFR as the benchmark rate of interest.

On May 28, 2024 we entered into a Third Amendment to the Term Loan Facility, effective as of May 28, 2024. The amendment, in addition to certain other changes, effected a repricing of the applicable margin under the Term Loan Facility by reducing the applicable margin, with respect to any initial term loans, by 50 basis points from 3.25% to 2.75% and removing the credit spread adjustment that was previously included in the calculation of the adjusted Term SOFR rate for term benchmark loans.

In connection with the execution of the Third Amendment to the Term Loan Facility, we incurred approximately $2.0 million in debt issuance costs, including third party arrangement and other professional fees, of which approximately $1.8 million were expensed as debt refinance charges in our Condensed Consolidated Statement of Operations, and approximately $0.2 million were capitalized and recorded as a reduction to our outstanding senior debt in our Condensed Consolidated Balance Sheets. In addition, in accordance with ASC Topic 470, “Debt”, we recorded approximately $4.4 million in write-offs of unamortized debt issuance costs and original issue discount previously capitalized upon the issuance of the Term Loan Facility on February 17, 2021. The write-offs were recorded as debt refinance charges in our Condensed Consolidated Statement of Operations.

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On June 7, 2024, we entered into a Second Amendment to the ABL Credit Facility, effective as of June 7, 2024. The amendment, in addition to certain other changes, extended the maturity date for loans outstanding to June 7, 2029 (subject to certain springing maturity provisions).

In connection with the execution of the Second Amendment to the ABL Credit Facility, we incurred approximately $3.2 million in debt issuance costs, including third-party arrangement and other professional fees, which were capitalized and recorded as a reduction to our outstanding senior debt in our Condensed Consolidated Balance Sheets. In addition, in accordance with ASC Topic 470, “Debt”, we recorded approximately $0.4 million in write-offs of unamortized debt issuance costs previously capitalized upon the issuance of the ABL Credit Facility on February 17, 2021. The write-offs were recorded as debt refinance charges in our Condensed Consolidated Statement of Operations.

As of June 30, 2024, the total remaining balance of unamortized debt issuance costs and original issue discount related to our senior debt reported in the Condensed Consolidated Balance Sheets was approximately $10.0 million and $0.9 million, respectively. Remaining unamortized debt issuance costs and original issue discount will be amortized to interest expense over the remaining terms of the ABL Credit Facility and Term Loan Facility.

We had $79.0 million in outstanding borrowings under our ABL Credit Facility at June 30, 2024 and borrowing capacity of $420.6 million, net of issued letters of credit of approximately $50.4 million. The amount outstanding under the Term Loan Facility was $806.7 million at June 30, 2024.

ABL Credit Facility

The ABL Credit Facility will mature on June 7, 2029, (subject to certain springing maturity provisions). We may borrow only up to the lesser of the level of the then-current borrowing base and the aggregate amount of commitments under the ABL Credit Facility. The borrowing base is tied to the amount of eligible installment sales accounts, inventory and eligible lease contracts, reduced by certain reserves.

The ABL Credit Facility bears interest at a fluctuating rate determined by reference to an adjusted Term SOFR rate plus an applicable margin of 1.50% to 2.00%. The total interest rate on the ABL Credit Facility at June 30, 2024 was 7.43%. A commitment fee equal to 0.250% to 0.375% of the unused portion of the ABL Credit Facility fluctuates dependent upon average utilization for the prior month as defined by a pricing grid included in the governing documents of the ABL Credit Facility. The commitment fee at June 30, 2024 was 0.375%. We paid $0.7 million of commitment fees during the second quarter of 2024.

Loans under the ABL Credit Facility may be borrowed, repaid and re-borrowed until June 7, 2029, at which time all amounts borrowed must be repaid. The obligations under the ABL Credit Facility are guaranteed by us and certain of our material wholly owned domestic restricted subsidiaries, subject to certain exceptions. The obligations under the ABL Credit Facility and such guarantees are secured on a first-priority basis by all of our and our subsidiary guarantors’ accounts, inventory, deposit accounts, securities accounts, cash and cash equivalents, rental agreements, general intangibles (other than equity interests in our subsidiaries), chattel paper, instruments, documents, letter of credit rights, commercial tort claims related to the foregoing and other related assets and all proceeds thereof related to the foregoing, subject to permitted liens and certain exceptions (such assets, collectively, the “ABL Priority Collateral”) and a second-priority basis in substantially all other present and future tangible and intangible personal property of ours and the subsidiary guarantors, subject to certain exceptions.

The ABL Credit Facility contains covenants that are usual and customary for similar facilities and transactions and that, among other things, restrict our ability and our restricted subsidiaries’ ability to create certain liens and enter into certain sale and lease-back transactions; create, assume, incur or guarantee certain indebtedness; consolidate or merge with, or convey, transfer or lease all or substantially all of our and our restricted subsidiaries’ assets, to another person; pay dividends or make other distributions on, or repurchase or redeem, our capital stock or certain other debt; and make other restricted payments.

The governing documents of the ABL Credit Facility provide for customary events of default, including, but not limited to, failure to pay principal and interest, failure to comply with covenants, agreements or conditions, and certain events of bankruptcy or insolvency involving us and our significant subsidiaries. As of June 30, 2024, we were in compliance with all requirements and conditions set forth in our ABL Credit Facility governing documents.

Term Loan Facility

The Term Loan Facility, which matures on February 17, 2028, amortizes in equal quarterly installments at a rate of 1.00% per annum of the original principal amount thereof, with the remaining balance due at final maturity. Subject in each case to certain restrictions and conditions, we may add up to $500 million of incremental term loan facilities to the Term Loan Facility or utilize incremental capacity under the Term Loan Facility at any time by issuing or incurring incremental equivalent term debt.

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Interest on borrowings under the Term Loan Facility is payable at a fluctuating rate of interest determined by reference to the Term SOFR rate plus an applicable margin of 2.75%, subject to a 0.50% Term SOFR floor. The total interest rate on the Term Loan Facility was 8.09% at June 30, 2024.

The Term Loan Facility is secured by a first-priority security interest in substantially all of our present and future tangible and intangible personal property, including our subsidiary guarantors, other than the ABL Priority Collateral (as defined below), and by a second-priority security interest in the ABL Priority Collateral, subject to certain exceptions. The obligations under the Term Loan Facility are guaranteed by us and our material wholly-owned domestic restricted subsidiaries that also guarantee the ABL Credit Facility.

The Term Loan Facility contains covenants that are usual and customary for similar facilities and transactions and that, among other things, restrict our ability and our restricted subsidiaries’ ability to create certain liens and enter into certain sale and lease-back transactions; create, assume, incur or guarantee certain indebtedness; consolidate or merge with, or convey, transfer or lease all or substantially all of our and our restricted subsidiaries’ assets, to another person; pay dividends or make other distributions on, or repurchase or redeem, our capital stock or certain other debt; and make other restricted payments. The Term Loan Facility also includes mandatory prepayment requirements related to asset sales (subject to reinvestment), debt incurrence (other than permitted debt) and excess cash flow, subject to certain limitations described therein. These covenants are subject to a number of limitations and exceptions set forth in the governing documents of the Term Loan Facility.

In the event our Consolidated Secured Leverage Ratio (as such term is defined in the Term Loan Facility credit agreement) exceeds 1:1, we are required to prepay the loans under the Term Loan Facility by a percentage of annual excess cash flow, as more fully described in the Term Loan Facility credit agreement. We made mandatory excess cash flow prepayments of approximately $42.6 million, including $0.6 million in accrued interest, in March 2023, relating to results for the year ended December 31, 2022.

The Term Loan Facility provides for customary events of default, including, but not limited to, failure to pay principal and interest, failure to comply with covenants, agreements or conditions, and certain events of bankruptcy or insolvency involving us and our significant subsidiaries.

The table below shows the scheduled maturity dates of our outstanding senior debt at June 30, 2024 for each of the years ending December 31:


(in thousands)	ABL Credit Facility		Term Loan Facility(1)		Total
2024	$	—	$	—	$	—
2025	—		—		—
2026	—		—		—
2027	—		—		—
2028	—		806,708		806,708
Thereafter	79,000		—		79,000
Total senior debt	$	79,000	$	806,708	$	885,708

(1) Annual installment requirements were reduced by the amount of the excess cash flow payment described above, in accordance with the terms of the credit agreement governing the Term Loan Facility.

Note 6 - Senior Notes

On February 17, 2021, we issued $450 million in senior unsecured notes all of which are due February 15, 2029, at par value, bearing interest at 6.375% (the “Notes”), the proceeds of which were used to fund a portion of the consideration upon closing of the Acima Holdings acquisition. Interest on the Notes is payable in arrears on February 15 and August 15 of each year. In connection with the issuance of the Notes, we incurred approximately $15.7 million in debt issuance costs, including bank financing fees and third party legal and other professional fees, which were capitalized in accordance with ASC Topic 470, “Debt” and recorded as a reduction of our outstanding Notes in our Condensed Consolidated Balance Sheets. Debt issuance costs are amortized as interest expense over the term of the Notes. As of June 30, 2024, the total remaining balance of unamortized debt issuance costs related to our Notes reported in the Condensed Consolidated Balance Sheets was approximately $9.1 million.

We may redeem some or all of the Notes at any time for cash at the redemption prices set forth in the indenture governing the Notes, plus accrued and unpaid interest to, but not including, the redemption date. If we experience specific kinds of change in control, we will be required to offer to purchase the Notes at a price equal to 101% of the principal amount thereof plus accrued and unpaid interest.

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(Unaudited)

The Notes are our general unsecured senior obligations, and are effectively subordinated to all of our existing and future secured indebtedness to the extent of the value of the collateral securing such indebtedness, structurally subordinated to all existing and future indebtedness and other liabilities of our non-guarantor subsidiaries, equal in right of payment to all of our and our guarantor subsidiaries’ existing and future senior unsecured indebtedness and senior in right of payment to all of our future subordinated indebtedness, if any. The Notes are jointly and severally guaranteed on a senior unsecured basis by certain of our domestic subsidiaries that have outstanding indebtedness or guarantee other specified indebtedness, including the ABL Credit Facility and the Term Loan Facility.

The indenture governing the Notes contains covenants that limit, among other things, our ability and the ability of some of our restricted subsidiaries to create liens, transfer or sell assets, incur indebtedness or issue certain preferred stock, pay dividends, redeem stock or make other distributions, make other restricted payments or investments, create restrictions on payment of dividends or other amounts to us by our restricted subsidiaries, merge or consolidate with other entities, engage in certain transactions with affiliates and designate our subsidiaries as unrestricted subsidiaries. These covenants are subject to a number of exceptions and qualifications. The covenants limiting restricted payments, restrictions on payment of dividends or other amounts to us by our restricted subsidiaries, the ability to incur indebtedness, asset dispositions and transactions with affiliates will be suspended if and while the Notes have investment grade ratings from any two of Standard & Poor’s Ratings Services, Moody’s Investors Service, Inc. and Fitch, Inc.

The indenture governing the Notes also provides for events of default, which, if any of them occurs, would permit or require the principal, premium, if any, and interest on all the then outstanding Notes to be due and payable.

Note 7 - Fair Value

We follow a three-tier fair value hierarchy, which classifies the inputs used in measuring fair values, in determining the fair value of our non-financial assets and non-financial liabilities, which consist primarily of goodwill. These tiers include: Level 1, defined as observable inputs such as quoted prices for identical instruments in active markets; Level 2, defined as inputs other than quoted prices in active markets that are either directly or indirectly observable; and Level 3, defined as unobservable inputs in which little or no market data exists, therefore requiring an entity to develop its own assumptions.

Our financial instruments include cash and cash equivalents, receivables, payables, borrowings against our ABL Credit Facility and Term Loan Facility, and outstanding Notes. The carrying amount of cash and cash equivalents, receivables and payables approximates fair value at June 30, 2024 and December 31, 2023, because of the short maturities of these instruments. In addition, the interest rates on our Term Loan Facility and ABL Credit Facility are variable and, therefore, we believe the carrying value of outstanding borrowings approximates their fair value.

The fair value of our Notes is based on Level 1 inputs and was as follows at June 30, 2024:


	June 30, 2024
(in thousands)	Carrying Value		Fair Value		Difference
Senior notes	$	450,000	$	430,290	$	(19,710)

Note 8 - Other Gains and Charges

Acima Holdings Acquisition. On February 17, 2021, we completed the acquisition of Acima Holdings, a leading provider of virtual lease-to-own solutions. Included in the aggregate consideration issued to the former owners of Acima Holdings were 8,096,595 common shares, valued at $414.1 million, subject to 36-month vesting conditions under restricted stock agreements, which were recognized over the vesting term as stock compensation expense, in accordance with ASC Topic 718, “Stock-based Compensation”. During the six months ended June 30, 2024 and 2023, we recognized approximately $4.9 million and $118.7 million in stock compensation expense, respectively, related to these restricted stock agreements. See Note 10 for additional information.

The fair value of assets acquired as part of the transaction included $520 million in intangible assets and $170 million in developed technology. During the six months ended June 30, 2024 and 2023, we recognized approximately $23.6 million and $28.5 million in amortization expense, respectively, related to acquired intangible assets. We also recognized approximately $7.9 million in incremental depreciation expense related to acquired technology assets during both the six months ended June 30, 2024 and 2023.

Internally Developed Software Depreciation. During the third quarter of 2023, we completed initial development and began pilot testing a new internally developed point-of-sale system for our Rent-A-Center lease-to-own stores. Deployment of the new system across our lease-to-own store network began in the second quarter of 2024 and is expected to be complete in the third

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)

(Unaudited)

quarter of 2024, at which time our existing point-of-sale software will be retired. Therefore, in the third quarter of 2023, we accelerated the remaining useful lives of our existing point-of-sale software assets to align with the current deployment timeline of our new point-of-sale system, which resulted in the recognition of additional depreciation expense of $6.1 million for the six months ended June 30, 2024.

Store Consolidations. During the first half of 2024, we closed 55 Rent-A-Center stores, resulting in pre-tax charges of $5.4 million in lease impairment charges, $0.6 million in disposal of fixed assets and $0.4 million in other miscellaneous shutdown and holding costs.

Stock Award Letter Agreement. On April 3, 2024, we entered into a letter agreement with the Company’s Chief Executive Officer as disclosed in our Current Report on Form 8-K dated as of April 5, 2024. The terms of the letter agreement included special provisions for his outstanding restricted stock awards vesting at various times through February 2027, which resulted in the acceleration of stock compensation expense for those awards in accordance with ASC Topic 718, “Stock-based Compensation”. Accelerated stock compensation expense recognized for the six months ended June 30, 2024 due to this letter agreement was approximately $1.7 million.

Activity with respect to other gains and charges is summarized in the below table:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands)	2024		2023		2024		2023










Acima acquired assets depreciation and amortization	$	14,900	$	18,233	$	31,546	$	36,467
Acima equity consideration vesting	—		9,276		4,893		118,749
Accelerated software depreciation	1,534		—		6,145		—
Asset impairments	5,382		—		6,028		—
Accelerated stock compensation	1,733		—		1,733		—
Legal settlement reserve	700		277		700		140






Other(1)	673		—		673		—
Total other gains and charges	$	24,922	$	27,786	$	51,718	$	155,356

(1) Primarily represents shutdown and holding expenses related to store closures.

Note 9 - Segment Information

The operating segments reported below are the segments for which separate financial information is available and for which segment results are evaluated by the chief operating decision makers. Our operating segments are organized based on factors including, but not limited to, type of business transactions, geographic location and store ownership. Within our operating segments, we offer merchandise for lease from certain basic product categories, such as: furniture, including mattresses; tires; consumer electronics; appliances; tools; handbags; computers; smartphones; and accessories.

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(Unaudited)

Segment information as of and for the three and six months ended June 30, 2024 and 2023 is as follows:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands)	2024		2023		2024		2023
Revenues
Acima	$	552,794	$	464,358	$	1,114,140	$	948,206
Rent-A-Center	474,903		466,191		960,656		951,199
Mexico	20,868		18,454		41,435		35,883
Franchising	27,945		30,160		56,246		59,936
Total revenues	$	1,076,510	$	979,163	$	2,172,477	$	1,995,224


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands)	2024		2023		2024		2023
Gross profit
Acima	$	179,611	$	159,687	$	348,913	$	314,832
Rent-A-Center	330,505		326,253		668,148		657,979
Mexico	15,011		13,047		29,727		25,436
Franchising	6,832		7,239		14,239		14,243
Total gross profit	$	531,959	$	506,226	$	1,061,027	$	1,012,490


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands)	2024		2023		2024		2023
Operating profit
Acima	$	69,991	$	63,109	$	121,902	$	116,979
Rent-A-Center	67,033		78,914		141,807		147,875
Mexico	1,559		1,298		3,255		2,293
Franchising	4,529		4,979		7,893		9,739
Total segments	143,112		148,300		274,857		276,886
Corporate(1)	(62,457)		(64,269)		(132,440)		(227,968)
Total operating profit	$	80,655	$	84,031	$	142,417	$	48,918

(1) Includes stock compensation expense of $4.9 million recognized for the six months ended June 30, 2024 and $9.3 million and $118.7 million recognized for the three and six months ended June 30, 2023, respectively, related to common stock issued to Acima Holdings employees under restricted stock agreements as part of the acquisition consideration subject to vesting restrictions as described in Note 10. These restricted stock agreements were fully vested during the three months ended March 31, 2024


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands)	2024		2023		2024		2023
Depreciation and amortization
Acima(1)	$	382	$	416	$	672	$	843
Rent-A-Center	4,780		4,573		9,770		9,543
Mexico	388		293		734		535
Franchising	36		36		72		74
Total segments	5,586		5,318		11,248		10,995
Corporate(2)	7,032		7,279		14,843		14,483
Total depreciation and amortization	$	12,618	$	12,597	$	26,091	$	25,478

(1) Excludes amortization expense of approximately $10.9 million and $23.6 million for the three and six months ended June 30, 2024, and $14.3 million and $28.5 million for the three and six months ended June 30, 2023, respectively, recorded to other gains and charges in the Condensed Consolidated Statements of Operations, related to intangible assets acquired upon closing of the Acima Holdings acquisition. See Note 8 for additional information.

(2) Excludes depreciation expense of approximately $5.5 million and $14.0 million for the three and six months ended June 30, 2024, and $3.9 million and $7.9 million for the three and six months ended June 30, 2023 recorded to other gains and charges in the Condensed Consolidated Statements of Operations, related to software acquired upon closing of the Acima Holdings acquisition and accelerated software depreciation. See Note 8 for additional information.

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NOTES TO CONDENSED CONSOLIDATED FINANCIAL STATEMENTS - (Continued)

(Unaudited)


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands)	2024		2023		2024		2023
Capital expenditures
Acima	$	989	$	24	$	1,208	$	82
Rent-A-Center	6,263		2,788		10,454		5,765
Mexico	706		678		1,498		1,394
Franchising	—		—		—		1
Total segments	7,958		3,490		13,160		7,242
Corporate	6,469		8,370		13,084		14,152
Total capital expenditures	$	14,427	$	11,860	$	26,244	$	21,394


(in thousands)	June 30, 2024		December 31, 2023
On rent rental merchandise, net
Acima	$	608,634	$	606,912
Rent-A-Center	433,593		478,774
Mexico	22,715		24,210
Total on rent rental merchandise, net	$	1,064,942	$	1,109,896


(in thousands)	June 30, 2024		December 31, 2023
Held for rent rental merchandise, net
Acima	$	248	$	498
Rent-A-Center	117,684		112,129
Mexico	10,983		11,540
Total held for rent rental merchandise, net	$	128,915	$	124,167


(in thousands)	June 30, 2024		December 31, 2023
Assets by segment
Acima	$	1,206,064	$	1,221,845
Rent-A-Center	988,472		1,061,107
Mexico	59,001		57,347
Franchising	20,698		18,023
Total segments	2,274,235		2,358,322
Corporate	346,044		363,108
Total assets	$	2,620,279	$	2,721,430

Note 10 - Common Stock and Stock-Based Compensation

Stock Repurchase Program

In early December 2021, our Board of Directors authorized a stock repurchase program for up to $500 million (the “December 2021 Program”), which superseded our previous stock repurchase program. Under the December 2021 Program, we may purchase shares of our common stock from time to time in the open market or privately negotiated transactions. We are not obligated to acquire any shares under the program, and the program may be suspended or discontinued at any time. There were no repurchases of our common stock during the six months ended June 30, 2024 and 2023, and approximately $235.0 million remains available for repurchases under the current authorization at June 30, 2024.

Stock Based Compensation

We recognized $6.4 million and $6.1 million in compensation expense related to stock awards issued under the Upbound Group, Inc. Amended 2021 Long-Term Incentive Plan (the “2021 Plan”) and 2016 Long-Term Incentive Plan (the “2016 Plan”) during the three months ended June 30, 2024 and 2023, respectively, and $13.4 million and $12.4 million during the six months ended June 30, 2024 and 2023, respectively. During the six months ended June 30, 2024, we granted 496,803 market-based performance units and 276,006 time-vesting units under the 2021 Plan. Performance-based restricted stock units are valued

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using a Monte Carlo simulation. Time-vesting restricted stock units are valued based on our closing stock price on the trading day immediately preceding the date of the grant, or as of the date of modification in the event an award is modified. The weighted-average grant date fair value of the market-based performance and time-vesting restricted stock units granted during the six months ended June 30, 2024 was $38.39 and $33.79, respectively.

In connection with the acquisition of Acima Holdings in 2021, we issued to the former owners of Acima Holdings 10,779,923 of common shares valued at $51.14 per share, as of the date of closing. Of this total, 2,683,328 common shares were included in the aggregate purchase price of the transaction for financial reporting purposes, while 8,096,595 common shares, valued at $414.1 million, issued under restricted stock agreements and subject to vesting conditions, were recognized as stock compensation expense over the vesting term in accordance with ASC Topic 718, “Stock-based Compensation” and recorded to other gains and charges in our unaudited Condensed Consolidated Statements of Operations. We recognized $4.9 million in stock compensation expense related to these restricted stock agreements during the six months ended June 30, 2024, and $9.3 million and $118.7 million during the three and six months ended June 30, 2023, respectively. These restricted stock agreements were fully vested during the three months ended March 31, 2024. Stock compensation expense recognized during the six months ended June 30, 2023 for these restricted stock agreements included $78.4 million attributable to the acceleration of vesting provisions, primarily related to former employee and Acima founder Aaron Allred’s transition from Executive Vice President of Acima to an advisory role in early 2023.

On April 3, 2024, we entered into a letter agreement with the Company’s Chief Executive Officer as disclosed in our Current Report on Form 8-K dated as of April 5, 2024. The terms of the letter agreement included special provisions for his outstanding restricted stock awards vesting at various times through February 2027, which resulted in the acceleration of stock compensation expense for those awards in accordance with ASC Topic 718, “Stock-based Compensation”. Accelerated stock compensation expense recognized for the three and six months ended June 30, 2024 due to this letter agreement was approximately $1.7 million and was recorded to other gains and charges in our unaudited Condensed Consolidated Statements of Operations.

Note 11 - Contingencies

We, along with our subsidiaries, are party to various legal proceedings and governmental inquiries and investigations given the nature of our business. We regularly monitor developments related to these matters, determine whether a reserve is appropriate if the loss is both probable and reasonably estimable, and review the adequacy of our reserves for such matters on a quarterly basis. As a result, we do not have reserves for all matters with respect to which we may or will have future liability, and no assurance can be given that our reserves, when recorded, will be adequate to cover the full amount of any loss we may ultimately incur. In addition, certain of the matters described below involve demands for monetary relief and changes to our business practices that could materially and adversely impact our business, financial condition and results of operations were we to agree to them as part of a settlement or be subject to them following an adverse result in litigation. We cannot predict the ultimate resolution of our pending legal proceedings and governmental inquiries and investigations or other similar matters that may arise in the future given the nature of our business and the inherent uncertainty associated with legal proceedings and governmental inquiries and investigations, including those described below.

Unclaimed Property. We are subject to unclaimed property audits by states in the ordinary course of business. The property subject to review in the audit process includes unclaimed wages, vendor payments and customer refunds. State escheat laws generally require entities to report and remit abandoned and unclaimed property to the state. Failure to timely report and remit the property can result in assessments that could include interest and penalties, in addition to the payment of the escheat liability itself. We routinely remit escheat payments to states and believe we are in compliance with applicable escheat laws.

Consumer Financial Protection Bureau (“CFPB”) Investigation. In October 2020, prior to the December 2020 execution of the definitive agreement to acquire Acima, Acima received a Civil Investigative Demand (the “CID”) from the CFPB requesting certain information, documents and data relating to Acima’s products, services and practices from January 1, 2015 forward. The stated purpose of the CID was to determine whether Acima extends credit, offers leases, or otherwise offers or provides a consumer financial product or service and whether Acima complies with certain consumer financial protection laws. After the original CID, the CFPB issued subsequent CIDs requesting further information, documents and testimony. Acima responded to all CIDs and cooperated with the CFPB throughout their investigation.

In May 2023, in accordance with the CFPB’s Notice and Opportunity to Respond and Advise (“NORA”) process, the CFPB staff notified Acima that the staff may recommend that the CFPB take legal action against Acima based on allegations that Acima violated the Consumer Financial Protection Act of 2010; the Truth in Lending Act and its implementing regulation, Regulation Z; the Electronic Fund Transfer Act and its implementing regulation, Regulation E; and the Fair Credit Reporting

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Act and its implementing regulation, Regulation V, and seek remedies including restitution, disgorgement, damages, injunctive relief, and civil money penalties. In June 2023, Acima submitted its response to the NORA notice.

After the Company’s first quarter 2024 Form 10-Q filing, Acima was informed by the CFPB staff that the CFPB authorized “sue or settle” authority pursuant to the NORA process. The CFPB subsequently provided Acima with a settlement proposal. Although Acima engaged in discussions with the CFPB regarding its settlement demands, Acima’s efforts to negotiate a resolution were met with the CFPB’s threat of imminent commencement of litigation, refusal to meet with Acima in person to discuss a potential resolution, and what Acima believes are unsupportable demands.

As a result, on July 22, 2024, Acima filed a lawsuit against the CFPB in the U.S. District Court for the Eastern District of Texas. Acima seeks to halt what it contends is the CFPB’s unauthorized attempt to expand its authority as limited by federal law and usurp the long-standing, comprehensive state regulatory framework governing the lease-to-own industry. Acima filed this action reluctantly, only after concluding in its judgment that the CFPB was not prepared to settle with Acima on acceptable terms. On July 26, 2024, the CFPB filed a lawsuit against Acima and its former founder in the U.S. District Court for the District of Utah, alleging violations of the consumer financial protection laws and regulations described above in connection with the CFPB’s May 2023 NORA notice. The CFPB’s lawsuit seeks injunctive relief, unspecified monetary relief and civil penalties and other relief. Acima intends to vigorously defend itself against the litigation.

We cannot provide any assurance that Acima’s litigation against the CFPB will be successful or that Acima will be successful in defending against the CFPB’s litigation, and that the CFPB’s ongoing regulatory efforts will not lead to the imposition of financial and other relief, and/or require changes to Acima’s business practices or operations that could materially and adversely affect our business, financial condition, results of operations or reputation.

In connection with our acquisition of Acima, $45 million of a $50 million initial holdback escrowed at the closing of the transaction remains available for fines, penalties or customer restitution paid in connection with a resolution of the CFPB matter, including an adverse litigation outcome. Although the CFPB’s complaint does not contain a specific monetary demand, the CFPB’s initial monetary settlement demand exceeded the remaining $45 million holdback by a substantial amount. Therefore, there can be no assurance that the remaining escrowed amount will be sufficient to address all covered losses that may ultimately be incurred for this matter. In addition, Acima expects to incur substantial legal and related expenses associated with this matter, which are not recoverable from the holdback amount.

Multi-State Attorneys’ General Investigation. In November 2021, Acima received a letter from the Nebraska Attorney General’s office stating that the Attorney General of Nebraska, along with a coalition of thirty-eight state Attorneys General, initiated a multi-state investigation into the business acts and practices of Acima and that a civil investigative demand(s) and/or subpoena(s) pursuant to respective state consumer protection laws will be forthcoming. Since receiving the letter, we have held multiple discussions with officials at the lead attorneys’ general offices and, based on those discussions, it is our understanding that the investigation is looking at business practices within the virtual lease-to-own industry and includes multiple companies and, as it relates to Acima, involves forty states and the District of Columbia. In April 2022, we received a request for information and documents, and produced various records in response to the request. In March 2024, the multi-state attorneys’ general group presented their findings and allegations from their investigation to Acima. In May 2024, Acima submitted its response to the multi-state attorneys’ general group’s presentation.

After the Company’s first quarter 2024 Form 10-Q filing, Acima received a settlement proposal from the multi-state attorneys’ general group. As of the date of this Quarterly Report on Form 10-Q, although we would not be willing to agree to the initial monetary demand which we believe is unsupportable or agree to a number of the other terms presented by the multi-state attorneys’ general group, we expect to continue to discuss the potential resolution of this matter and have not yet determined the monetary and other terms of our anticipated next response to the multi-state attorneys’ general group. We are currently unable to predict whether or on what terms, including the amount of a monetary payment and the nature of business practice changes, any settlement with the multi-state attorneys’ general group, or individual members of the group, can be achieved. If we are unable to reach agreement on terms acceptable to us and to the various states involved in the group, some or all of such states may commence legal proceedings against Acima. We cannot provide any assurance that any settlement or adverse result in litigation will not require a monetary payment and/or changes to Acima’s business practices or operations that could materially and adversely affect our business, financial condition, results of operations or reputation.

New York Attorney General Investigation. The New York Attorney General (the “NYAG”) issued a subpoena to our Acima subsidiary in January 2020, prior to our acquisition of Acima Holdings, seeking information with respect to various business practices in connection with Acima’s lease-to-own transactions. Acima received additional subpoenas from the NYAG in August 2021 and July 2023. Since receiving the subpoenas, we have cooperated with the NYAG in connection with its investigation. In March 2023, the NYAG provided Acima with a proposed assurance of discontinuance alleging violations of

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certain consumer laws, seeking injunctive relief regarding certain business practices, and seeking payment of unspecified amounts for restitution and civil penalties. In April 2023, Acima submitted its response to the NYAG’s proposed assurance of discontinuance. In February 2024, Acima provided a settlement proposal to the NYAG. In March 2024, the NYAG presented Acima with an initial monetary demand for settlement purposes. We have also had discussions with the NYAG regarding their demands for injunctive relief regarding certain business practices. As of the date of this Quarterly Report on Form 10-Q, although we would not be willing to agree to the initial monetary demand which we believe is unsupportable or agree to a number of the other terms presented by the NYAG, we expect to continue to discuss the potential resolution of this matter with the NYAG to attempt to arrive at terms that would be acceptable to us and have submitted an updated proposal to the NYAG regarding the non-monetary terms, which the parties are presently focusing on addressing to determine if agreement can be reached prior to addressing the monetary terms. We are currently unable to predict whether or on what terms, including the amount of a monetary payment and the nature of business practice changes, any settlement with the NYAG can be achieved. If we are unable to reach agreement on terms acceptable to us and to the NYAG, the NYAG has indicated an intention to bring an action which is likely to include both the alleged violations and the requested relief in the NYAG’s proposed assurance of discontinuance. We cannot provide any assurance that any settlement or adverse result in litigation will not require a monetary payment and/or changes to Acima’s business practices or operations that could materially and adversely affect our business, financial condition, results of operations or reputation.

McBurnie Litigation. We are a defendant in a putative class action entitled McBurnie, et al. v. Acceptance Now, LLC, brought on behalf of individuals who entered into a rental purchase agreement with the Company’s Acceptance Now business in California and were charged a processing fee and/or an expedited fee. Plaintiffs allege that the fees they were charged were neither “reasonable” nor “actually incurred” in violation of the Karnette Rental-Purchase Act and other California state consumer protection laws. Plaintiffs seek unspecified actual damages pursuant to the Karnette Rental-Purchase Act; statutory damages pursuant to the Karnette Rental-Purchase Act; attorneys’ fees and costs; exemplary damages; and public injunctions for alleged violations of the Karnette Rental-Purchase Act, the California Consumers Legal Remedies Act, and California unfair competition laws. The action is currently pending in the United States District Court for the Northern District of California. In November 2022, the District Court denied our motion to compel arbitration, and in December 2022, we filed an interlocutory appeal of that denial with the United States Court of Appeals for the Ninth Circuit, pending which the District Court proceedings were stayed. In March 2024, the Court of Appeals affirmed the District Court’s denial of our motion to compel arbitration and its finding that plaintiffs’ challenge to the processing fee was not moot, while remanding the action to the District Court to consider whether plaintiffs have standing to challenge the expedited payment fee. Plaintiffs have since notified the District Court that they do not intend to pursue their claims regarding the expedited payment fee. In June 2024, we filed a petition for certiorari with the U.S. Supreme Court, appealing the decision from the Court of Appeals. At the same time, proceedings before the District Court have resumed and there is no longer a stay in place at the District Court. We intend to continue to vigorously defend this case. We are currently unable to predict the eventual timing or outcome of this litigation, including whether the U.S. Supreme Court will grant our petition for certiorari and, if so, the ultimate decision from the U.S. Supreme Court.

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Note 12 - Earnings (Loss) Per Common Share

Summarized basic and diluted earnings per common share were calculated as follows:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands, except per share data)	2024		2023		2024		2023
Numerator:
Net earnings (loss)	$	33,949	$	(45,618)	$	61,636	$	1,712
Denominator:
Weighted-average shares outstanding	54,650		55,242		54,597		55,199
Effect of dilutive stock awards(1) (2)	1,192		—		1,231		1,375
Weighted-average dilutive shares	55,842		55,242		55,828		56,574

Basic earnings (loss) per common share	$	0.62	$	(0.83)	$	1.13	$	0.03
Diluted earnings (loss) per common share(1)	$	0.61	$	(0.83)	$	1.10	$	0.03
Anti-dilutive securities excluded from diluted earnings (loss) per common share:
Anti-dilutive restricted share units	1		624		1		47
Anti-dilutive performance share units	488		1,334		488		789
Anti-dilutive stock options	57		739		57		225

(1) Weighted-average dilutive shares outstanding for the six months ended June 30, 2023, includes approximately 0.7 million common shares, issued in connection with the acquisition of Acima Holdings and subject to vesting conditions under restricted stock agreements.

(2) There was no dilutive effect to the loss per common share for the three months ended June 30, 2023 due to the net loss incurred for the period.

Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations.

CAUTIONARY NOTE REGARDING FORWARD-LOOKING STATEMENTS

This Quarterly Report on Form 10-Q includes “forward-looking” statements within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, as amended (the “Securities Act”), and Section 21E of the Securities Exchange Act of 1934, as amended (the “Exchange Act”). Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words such as “believes,” “expects,” “anticipates,” “estimates,” “intends,” “plans,” “seeks” or words of similar meaning, or future or conditional verbs, such as “will,” “should,” “could,” “may,” “aims,” “intends,” or “projects.” These forward-looking statements, include, without limitation, those relating to the impact of ongoing challenging macroeconomic conditions on our business, operations, financial performance and prospects, the future business prospects and financial performance of our Company as a whole and of our segments, our growth strategies, our expectations, plans and strategy relating to our capital structure and capital allocation, including any share repurchases under our share repurchase program, and other statements that are not historical facts.

A forward-looking statement is neither a prediction nor a guarantee of future events or circumstances, and those future events or circumstances may not occur. You should not place undue reliance on forward-looking statements, which speak only as of the date of this Quarterly Report on Form 10-Q. These forward-looking statements are based on currently available operating, financial and competitive information and are subject to various risks and uncertainties. Our actual future results and trends may differ materially and adversely depending on a variety of factors, including, but not limited to, the risks and uncertainties discussed under “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2023 and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” below. Given these risks and uncertainties, you should not rely on forward-looking statements as a prediction of actual results. Any or all of the forward-looking statements contained in this Quarterly Report on Form 10-Q and any other public statement made by us, including by our management, may turn out to be incorrect. We are including this cautionary note to make applicable and take advantage of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995 for forward-looking statements. Except as required by law, we expressly disclaim any obligation to update or revise any forward-looking statements, whether as a result of new information, future events, changes in assumptions or otherwise. Factors that could cause or contribute to these differences include, but are not limited to:

•the general strength of the economy and other economic conditions affecting consumer preferences and spending, including the availability of credit to our target consumers and to other consumers, impacts from continued inflation, central bank monetary policy initiatives to address inflation concerns, and a possible recession or slowdown in economic growth;

•factors affecting the disposable income available to our current and potential customers;

•changes in the unemployment rate;

•capital market conditions, including changes in interest rates and availability of funding sources for us;

•changes in our credit ratings;

•difficulties encountered in improving the financial and operational performance of our business segments;

•risks associated with pricing, value proposition and other changes and strategies being deployed in our businesses;

•our ability to continue to effectively execute our strategic initiatives, including mitigating risks associated with any potential mergers and acquisitions, or refranchising opportunities;

•our ability to identify potential acquisition candidates, complete acquisitions and successfully integrate acquired companies;

•failure to manage our operating labor and non-labor operating expenses, including merchandise losses;

•disruptions caused by the operation of our information management systems or disruptions in the systems of our host retailers;

•risks related to our virtual lease-to-own business, including our ability to continue to develop and successfully implement the necessary technologies;

•our ability to achieve the benefits expected from our integrated virtual and staffed retail partner offering and to successfully grow this business segment;

•exposure to potential operating margin degradation due to the higher cost of merchandise and higher merchandise losses in our Acima segment compared to our Rent-A-Center segment;

•our transition to more-readily scalable “cloud-based” solutions;

•our ability to develop and successfully implement digital or E-commerce capabilities, including mobile applications;

•our ability to protect our proprietary intellectual property;

•our ability or that of our host retailers to protect the integrity and security of customer, employee, supplier and host retailer information, which may be adversely affected by hacking, computer viruses, or similar disruptions;

•impairment of our goodwill or other intangible assets;

•disruptions in our supply chain;

•limitations of, or disruptions in, our distribution network;

•rapid inflation or deflation in the prices of our products and other related costs;

•allegations of product safety and quality control issues, including recalls;

•our ability to execute, as well as the effectiveness of, store consolidations, including our ability to retain the revenue from customer accounts merged into another store location as a result of a store consolidation;

•our available cash flow and our ability to generate sufficient cash flow to continue paying dividends;

•increased competition from traditional competitors, virtual lease-to-own competitors, online retailers, Buy-Now-Pay-Later and other fintech companies and other competitors, including subprime lenders;

•our ability to identify and successfully market products and services that appeal to our current and future targeted customer segments and to accurately estimate the size of the total addressable market;

•consumer preferences and perceptions of our brands;

•our ability to effectively provide consumers with additional products and services beyond lease-to-own, including through third-party partnerships;

•our ability to retain the revenue associated with acquired customer accounts and enhance the performance of acquired stores;

•our ability to enter into new rental or lease purchase agreements and collect on our existing rental or lease purchase agreements;

•impacts from the enforcement of existing laws and regulations and the enactment of new laws and regulations adversely affecting our business, including in connection with the regulatory matters described in Note 11 to our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q, and any legislative or other regulatory enforcement efforts that seek to re-characterize store-based or virtual lease-to-own transactions as credit sales and to apply consumer credit laws and regulations to our business;

•our compliance with applicable statutes or regulations governing our businesses;

•changes in tariff policies;

•adverse changes in the economic conditions of the industries, countries or markets that we serve;

•information technology and data security costs;

•the impact of any breaches in data security or other disturbances to our information technology and other networks;

•changes in estimates relating to self-insurance liabilities and income tax and litigation reserves, including in connection with the regulatory and litigation matters described in Note 11 to our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q;

•changes in our effective tax rate;

•fluctuations in foreign currency exchange rates;

•our ability to maintain an effective system of internal controls;

•litigation or administrative proceedings to which we are or may be a party to from time to time; and

•the other risks detailed from time to time in our reports furnished or filed with the United States Securities and Exchange Commission (the “SEC”).

Additional important factors that could cause our actual results to differ materially from our expectations are discussed under the section “Risk Factors” in our Annual Report on Form 10-K for the year ended December 31, 2023 and elsewhere in this Quarterly Report on Form 10-Q.

Our Business

We are a leading lease-to-own provider with operations in the United States, Puerto Rico and Mexico. We provide a critical service for underserved consumers by providing them with access to, and the opportunity to obtain ownership of, high-quality, name brand durable products under a flexible lease-purchase agreement with no long-term debt obligation. Our Acima segment

offers lease-to-own solutions through retailers in stores and online enabling such retailers to grow sales by expanding their customer base utilizing our differentiated offering and allowing customers to access our flexible lease-to-own solutions at thousands of retailers and to lease a wide range of durable products. Through our Rent-A-Center segment, we provide a fully integrated customer experience through our e-commerce platform and brick and mortar presence in local communities around the country. We were incorporated in the State of Delaware in 1986, and our common stock is traded on the Nasdaq Global Select Market under the ticker symbol “UPBD.”

Executive Summary

Our Strategy

Our strategy is focused on achieving our mission to elevate financial opportunity for all and growing our business through emphasis on the following key initiatives:

•Grow penetration with current Acima retail partners and build on our strength with small to medium size businesses while also adding new national and regional retail partners to our platform and expanding our direct-to-consumer channels;

•At Rent-A-Center, accelerate the shift to e-commerce, improve the fully integrated omni-channel customer experience and expand product categories, which we expect will increase brand awareness and customer loyalty;

•Leverage data analytics capabilities to attract new customers, approve more customers and mitigate risk across business segments;

•Upgrade and integrate technology platforms to allow for a more simplified and seamless consumer experience, retail partner and third-party waterfall integration and consumer transaction process and coworker efficiency;

•Execute on market opportunities and enhance our competitive position across both traditional and virtual lease-to-own solutions, and implement complementary products and services that supplement our current offerings and provide our customers more financial alternatives; and

•Develop centers of excellence that will be leveraged across the organization to support our various business segments, utilizing best practices to drive efficiency and growth.

As we pursue our strategy, we have taken, and may in the future take, advantage of joint venture, partnership, or merger and acquisition opportunities from time to time that advance our key initiatives and elevate the financial mobility of underserved consumers.

Recent Developments

Dividend. On June 5, 2024, we announced that our board of directors approved a quarterly cash dividend of $0.37 per share for the third quarter of 2024. The dividend was paid on July 9, 2024 to our common stockholders of record as of the close of business on June 18, 2024.

Term Loan Facility Amendment. On May 28, 2024 we entered into a Third Amendment to the Term Loan Facility, effective as of May 28, 2024. The amendment effected a repricing of the applicable margin under the Term Loan Facility by reducing the applicable margin, with respect to any initial term loans, by 50 basis points from 3.25% to 2.75% and removing the credit spread adjustment that was previously included in the calculation of the adjusted Term SOFR rate for term benchmark loans.

ABL Facility Amendment. On June 7, 2024, we entered into a Second Amendment to the ABL Credit Facility, effective as of June 7, 2024. The amendment extended the maturity date for loans outstanding to June 7, 2029 (subject to certain springing maturity provisions).

Business and Operational Trends

Macroeconomic Conditions. In recent years, we have experienced significant change in our business and operational trends driven by macroeconomic conditions, which have directly impacted our customers as well as our operations, including significant changes in the U.S. consumer price index, changes in demand for certain consumer retail categories, changes in consumer payment behaviors, a condensed labor market, which has also contributed to wage inflation, rapid increases in interest rates, and global supply chain disruptions resulting in reduced product availability and rising product costs.

While the lease-to-own industry has historically remained a resilient business model throughout various economic cycles, the full extent to which our risk management strategy and these macroeconomic trends (including consumer spending and payment behavior) may impact our business in future periods is uncertain. The continuation of negative and volatile macroeconomic trends may have a material adverse impact on our financial statements, including our results of operations, operating cash flows, liquidity and capital resources.

See “Risk Factors” in Part I, Item 1A in our Annual Report on Form 10-K for the year ended December 31, 2023, for additional discussion of impacts to our business and additional risks associated with macroeconomic conditions.

Rent-A-Center E-commerce revenue. In recent years, e-commerce revenues increased as a percentage of total rentals and fees revenue in our Rent-A-Center segment. For the six months ended June 30, 2024 and 2023, e-commerce revenues represented approximately 26% of total lease-to-own revenues. Due to recent trends in consumer shopping behaviors and expectations, we believe e-commerce solutions are an important part of our lease-to-own offering. However, we are unable to quantify the extent to which e-commerce revenues are incremental compared to what our overall revenues would have been in the absence of those e-commerce transactions. In addition, the profitability of e-commerce transactions can be impacted by different merchandise loss factors compared to traditional store-based transactions in the Rent-A-Center segment. Therefore, we are unable to determine with certainty whether the continuation of this trend toward increased e-commerce transactions will have a significant impact to our financial statements in future periods or be favorable or unfavorable to our financial results.

Results of Operations

The following discussion focuses on our results of operations and our liquidity and capital resources. You should read this discussion in conjunction with the condensed consolidated financial statements and notes thereto for the six months ended June 30, 2024 included in Part I, Item I of this Quarterly Report on Form 10-Q.

Key Metrics

Gross Merchandise Volume (“GMV”): The Company defines Gross Merchandise Volume as the retail value in U.S. dollars of merchandise acquired by the Acima segment that is leased to customers through a transaction that occurs within a defined period, net of estimated cancellations as of the measurement date.

Lease Portfolio Value: Represents the aggregate dollar value of the expected monthly rental income associated with current active lease agreements from our Rent-A-Center stores and e-commerce platform at the end of any given period.

Same Store Lease Portfolio Value: Represents the aggregate dollar value of the expected monthly rental income associated with current active lease agreements from our e‑commerce platform and Rent-A-Center stores that were operated by us for 13 months or more at the end of any given period. The Company excludes from the same store base any store that receives a certain level of customer accounts from closed stores or acquisitions. The receiving store will be eligible for inclusion in the same store base in the 30th full month following account transfer.

Same Store Sales: Same store sales generally represents revenue earned in Rent-A-Center stores that were operated by us for 13 months or more and are reported on a constant currency basis as a percentage of total revenue earned in stores of the segment during the indicated period. The Company excludes from the same store sales base any store that receives a certain level of customer accounts from closed stores or acquisitions. The receiving store will be eligible for inclusion in the same store sales base in the 30th full month following account transfer.

Lease Charge-Offs (“LCOs”) (previously referred to as “skip / stolen losses”): Represents charge-offs of the net book value of unrecoverable on-rent merchandise with lease-to-own customers who are past due. This is typically expressed as a percentage of revenues for the applicable period. For the Rent-A-Center segment, LCOs exclude Get It Now and Home Choice locations.

Overview

The following briefly summarizes certain of our financial information for the six months ended June 30, 2024 as compared to the six months ended June 30, 2023.

During the first six months of 2024, consolidated revenues and gross profit increased by approximately $177.3 million and $48.5 million, respectively, primarily due to an increase in the Acima segment revenues described below. Operating profit increased by approximately $93.5 million, primarily due to a decrease in other gains and charges of $103.7 million in addition to the increase in gross profit noted above, partially offset by an increase in non-labor operating expenses of $39.9 million, general and administrative expenses of $12.2 million and operating labor of $5.9 million.

The Acima segment revenues increased approximately $165.9 million for the six months ended June 30, 2024, due to increases in rentals and fees revenues and merchandise sales of $126.7 million and $39.2 million, respectively, resulting from higher GMV. Growth in GMV was primarily due to an increase in retail partner locations and productivity, which resulted in more leases per retail partner, and expanded direct-to-consumer offerings. Operating profit increased approximately $4.9 million for the six months ended June 30, 2024, primarily due to an increase in gross profit of $34.1 million, partially offset by an increase in non-labor operating expenses of approximately $32.7 million. See “Segment Performance” below for further discussion of Acima segment operating results for the six months ended June 30, 2024.

Revenues in our Rent-A-Center segment increased approximately $9.5 million for the six months ended June 30, 2024 due to an increase in same store sales of 1.6% driven by an increase in rentals and fees revenues of $12.5 million, partially offset by a decrease in merchandise sales of $1.1 million. Operating profit decreased approximately $6.1 million for the six months ended June 30, 2024, primarily due to an increase in non-labor operating expenses and other gains and charges of $6.6 million and $6.5 million, respectively, partially offset by an increase in gross profit of approximately $10.2 million. See “Segment Performance” below for further discussion of Rent-A-Center segment operating results for the six months ended June 30, 2024.

The Mexico segment revenues increased by 15.5% for the six months ended June 30, 2024, contributing to an increase in gross profit of 16.9%, or $4.3 million, primarily due to a 7.4% increase in same store sales driven by an increase in rentals and fees revenues of $5.1 million. Operating profit increased $1.0 million for the six months ended June 30, 2024, primarily due to the increase in gross profit described above, partially offset by an increase in general and administrative expenses and operating labor costs of approximately $1.6 million and $1.4 million, respectively. See “Segment Performance” below for further discussion of Mexico segment operating results for the six months ended June 30, 2024.

Revenues for the Franchising segment decreased $3.7 million for the six months ended June 30, 2024, primarily due to a decrease in merchandise sales of $3.8 million. See “Segment Performance” below for further discussion of Franchising segment operating results for the six months ended June 30, 2024.

Cash flow from operations was $60.5 million for the six months ended June 30, 2024. As of June 30, 2024, we held $82.5 million of cash and cash equivalents and had outstanding indebtedness of $1.3 billion.

The following table is a reference for the discussion that follows.


	Three Months Ended								Six Months Ended
	June 30,				Change				June 30,				Change
(dollar amounts in thousands)	2024		2023		$		%		2024		2023		$		%
Revenues
Rentals and fees	$	885,977	$	807,556	$	78,421	9.7	%	$	1,758,516	$	1,614,273	$	144,243	8.9	%
Merchandise sales	146,239		124,703		21,536		17.3	%	325,938		287,692		38,246		13.3	%
Installment sales	15,225		15,900		(675)		(4.2)	%	29,917		31,747		(1,830)		(5.8)	%
Franchise merchandise sales	21,082		22,869		(1,787)		(7.8)	%	41,941		45,696		(3,755)		(8.2)	%
Royalty income and fees	6,113		6,587		(474)		(7.2)	%	12,676		12,823		(147)		(1.1)	%
Other	1,874		1,548		326		21.1	%	3,489		2,993		496		16.6	%
Total revenues	1,076,510		979,163		97,347		9.9	%	2,172,477		1,995,224		177,253		8.9	%
Cost of revenues
Cost of rentals and fees	338,554		291,696		46,858		16.1	%	665,702		588,842		76,860		13.1	%
Cost of merchandise sold	179,372		152,682		26,690		17.5	%	392,941		336,942		55,999		16.6	%
Cost of installment sales	5,512		5,638		(126)		(2.2)	%	10,800		11,257		(457)		(4.1)	%
Franchise cost of merchandise sold	21,113		22,921		(1,808)		(7.9)	%	42,007		45,693		(3,686)		(8.1)	%
Total cost of revenues	544,551		472,937		71,614		15.1	%	1,111,450		982,734		128,716		13.1	%
Gross profit	531,959		506,226		25,733		5.1	%	1,061,027		1,012,490		48,537		4.8	%
Operating expenses
Operating labor	156,181		151,901		4,280		2.8	%	314,317		308,390		5,927		1.9	%
Non-labor operating expenses	203,945		181,101		22,844		12.6	%	417,747		377,812		39,935		10.6	%
General and administrative expenses	53,638		48,810		4,828		9.9	%	108,737		96,536		12,201		12.6	%
Depreciation and amortization	12,618		12,597		21		0.2	%	26,091		25,478		613		2.4	%
Other gains and charges	24,922		27,786		(2,864)		(10.3)	%	51,718		155,356		(103,638)		(66.7)	%
Total operating expenses	451,304		422,195		29,109		6.9	%	918,610		963,572		(44,962)		(4.7)	%
Operating profit	80,655		84,031		(3,376)		(4.0)	%	142,417		48,918		93,499		191.1	%
Debt refinancing charges	6,604		—		6,604		100.0	%	6,604		—		6,604		100.0	%
Interest expense, net	27,618		27,231		387		1.4	%	56,806		54,911		1,895		3.5	%
Earnings (loss) before income taxes	46,433		56,800		(10,367)		(18.3)	%	79,007		(5,993)		85,000		nm
Income tax expense (benefit)	12,484		102,418		(89,934)		(87.8)	%	17,371		(7,705)		25,076		325.5	%
Net earnings (loss)	$	33,949	$	(45,618)	$	79,567	174.4	%	$	61,636	$	1,712	$	59,924	nm

nm - percent change is not meaningful for comparison

Three Months Ended June 30, 2024, compared to Three Months Ended June 30, 2023

Revenue. Total revenues increased by $97.3 million, or 9.9%, to $1,076.5 million for the three months ended June 30, 2024, from $979.2 million for the three months ended June 30, 2023. This increase was primarily due to an increase of approximately $88.4 million in the Acima segment, as discussed further in the section “Segment Performance” below.

Cost of Rentals and Fees. Cost of rentals and fees consists primarily of depreciation of rental merchandise. Cost of rentals and fees for the three months ended June 30, 2024 increased by $46.9 million, or 16.1%, to $338.6 million as compared to $291.7 million for the three months ended June 30, 2023. The increase was primarily attributable to an increase of approximately $42.6 million and $3.8 million in the Acima and Rent-A-Center segments, respectively, driven by an increase in rentals and fees revenues. Cost of rentals and fees expressed as a percentage of rentals and fees revenue was 38.2% for the three months ended June 30, 2024, as compared to 36.1% for the three months ended June 30, 2023.

Cost of Merchandise Sold. Cost of merchandise sold represents the net book value of rental merchandise at time of sale. Cost of merchandise sold increased by $26.7 million, or 17.5%, to $179.4 million for the three months ended June 30, 2024, from $152.7 million for the three months ended June 30, 2023, primarily attributable to an increase of $25.9 million in the Acima

segment, driven primarily by higher merchandise sales. The gross margin percent of merchandise sales decreased to (22.7)% for the three months ended June 30, 2024, from (22.4)% for the three months ended June 30, 2023.

Gross Profit. Gross profit increased by $25.8 million, or 5.1%, to $532.0 million for the three months ended June 30, 2024, from $506.2 million for the three months ended June 30, 2023, primarily due to increases of $19.9 million and $4.3 million in the Acima and Rent-A-Center segments, respectively, as discussed further in the section “Segment Performance” below. Gross profit as a percentage of total revenue decreased to 49.4% for the three months ended June 30, 2024, as compared to 51.7% for the three months ended June 30, 2023.

Operating Labor. Operating labor includes all salaries and wages paid to operational employees and district managers, together with payroll taxes and benefits. Operating labor increased by $4.3 million, or 2.8%, to $156.2 million for the three months ended June 30, 2024, as compared to $151.9 million for the three months ended June 30, 2023, primarily due to an increase of $2.6 million and $1.2 million in the Rent-A-Center and Acima segments, respectively. Operating labor expressed as a percentage of total revenue excluding franchise merchandise sales and royalty income and fees was 14.9% for the three months ended June 30, 2024, as compared to 16.0% for the three months ended June 30, 2023.

Non-Labor Operating Expenses. Non-labor operating expenses include LCOs, occupancy, delivery, advertising, selling, insurance, travel and other operating expenses. Non-labor operating expenses increased by $22.8 million, or 12.6%, to $203.9 million for the three months ended June 30, 2024, as compared to $181.1 million for the three months ended June 30, 2023, due to an increase of $15.0 million in the Acima segment, primarily attributable to an increase of $12.7 million in merchandise losses. Non-labor operating expenses expressed as a percentage of total revenue excluding franchise merchandise sales and royalty income and fees was 19.4% for the three months ended June 30, 2024, compared to 19.1% for the three months ended June 30, 2023.

General and Administrative Expenses. General and administrative expenses include all corporate overhead expenses related to our headquarters such as salaries, payroll taxes and benefits, stock-based compensation, occupancy, administrative and other expenses, as well as salaries and labor costs for our regional directors, divisional vice presidents and executive vice presidents. General and administrative expenses increased by $4.8 million, or 9.9%, to $53.6 million for the three months ended June 30, 2024, as compared to $48.8 million for the three months ended June 30, 2023, primarily due to increases in overhead labor costs. General and administrative expenses expressed as a percentage of total revenue was 5.0% for both the three months ended June 30, 2024 and 2023.

Other Gains and Charges. Other gains and charges decreased by $2.9 million, or 10.3%, to $24.9 million for the three months ended June 30, 2024, as compared to $27.8 million for the three months ended June 30, 2023. The decrease in other gains and charges was driven primarily by a decrease of $9.3 million in stock compensation expense related to the vesting of a portion of the equity consideration issued in connection with the acquisition of Acima Holdings for the three months ended June 30, 2024, as compared to the prior year period. The decrease in other gains and charges was also due to a decrease of $3.3 million in depreciation and amortization of acquired software and intangible assets, partially offset by $5.4 million in lease impairment charges and fixed asset disposal, $1.7 million in accelerated stock compensation expense related to our letter agreement with the Company's Chief Executive Officer and $1.5 million in accelerated software depreciation for the three months ended June 30, 2024.

Operating Profit. Operating profit decreased by $3.3 million, or 4.0%, to $80.7 million for the three months ended June 30, 2024, as compared to $84.0 million for the three months ended June 30, 2023, primarily due to the increase in non-labor operating expenses, partially offset by an increase in gross profit as described above. Operating profit expressed as a percentage of total revenue was 7.5% for the three months ended June 30, 2024, compared to 8.6% for the three months ended June 30, 2023.

Income Tax Expense. Income tax expense decreased by $89.9 million to $12.5 million for the three months ended June 30, 2024, as compared to $102.4 million for the three months ended June 30, 2023, primarily due to a lower effective tax rate for the three months ended June 30, 2024, attributable to a lower tax impact of stock compensation expense related to stock consideration issued to the former owners of Acima Holdings, compared to the prior year period, as well as a favorable adjustment related to foreign deferred tax assets. Income tax expense further decreased as a result of lower earnings before income taxes for the three months ended June 30, 2024, compared to the three months ended June 30, 2023.

Six Months Ended June 30, 2024, compared to Six Months Ended June 30, 2023

Revenue. Total revenue increased by $177.3 million, or 8.9%, to $2,172.5 million for the six months ended June 30, 2024, from $1,995.2 million for the six months ended June 30, 2023. The increase was primarily due to increases of approximately $165.9 million and $9.5 million in the Acima and Rent-A-Center segments, respectively, as discussed further in the section “Segment Performance” below.

Cost of Rentals and Fees. Cost of rentals and fees for the six months ended June 30, 2024 increased by $76.9 million, or 13.1%, to $665.7 million, as compared to $588.8 million for the six months ended June 30, 2023. The increase was primarily attributable to an increase of approximately $76.1 million in the Acima segment, driven by an increase in rentals and fees revenues. Cost of rentals and fees expressed as a percentage of rentals and fees revenue increased to 37.9% for the six months ended June 30, 2024, as compared to 36.5% for the six months ended June 30, 2023.

Cost of Merchandise Sold. Cost of merchandise sold increased by $56.0 million, or 16.6%, to $392.9 million for the six months ended June 30, 2024, from $336.9 million for the six months ended June 30, 2023, primarily attributable to an increase of $55.7 million in the Acima segment, driven primarily by higher merchandise sales. The gross margin percent of merchandise sales decreased to (20.6)% for the six months ended June 30, 2024, from (17.1)% for the six months ended June 30, 2023.

Gross Profit. Gross profit increased by $48.5 million, or 4.8%, to $1,061.0 million for the six months ended June 30, 2024, from $1,012.5 million for the six months ended June 30, 2023, due primarily to increases of $34.1 million and $10.2 million in the Acima and Rent-A-Center segments, respectively as discussed further in the section “Segment Performance” below. Gross profit as a percentage of total revenue decreased to 48.8% for the six months ended June 30, 2024, as compared to 50.7% for the six months ended June 30, 2023.

Operating Labor. Operating labor increased by $5.9 million, or 1.9%, to $314.3 million for the six months ended June 30, 2024, as compared to $308.4 million for the six months ended June 30, 2023, primarily due to an increase of $3.2 million in the Rent-A-Center segment. Operating labor expressed as a percentage of total revenue excluding franchise merchandise sales and royalty income and fees was 14.8% for the six months ended June 30, 2024, as compared to 15.9% for the six months ended June 30, 2023.

Non-Labor Operating Expenses. Non-labor operating expenses increased by $39.9 million, or 10.6%, to $417.7 million for the six months ended June 30, 2024, as compared to $377.8 million for the six months ended June 30, 2023, primarily due to an increase of $32.7 million in the Acima segment, including an increase of $24.0 million in merchandise losses. Non-labor operating expenses expressed as a percentage of total revenue excluding franchise merchandise sales and royalty income and fees was 19.7% for the six months ended June 30, 2024, as compared to 19.5% for the six months ended June 30, 2023.

General and Administrative Expenses. General and administrative expenses increased by $12.2 million, or 12.6%, to $108.7 million for the six months ended June 30, 2024, as compared to $96.5 million for the six months ended June 30, 2023, primarily due to increases in overhead labor. General and administrative expenses expressed as a percentage of total revenue were 5.0% for the six months ended June 30, 2024, compared to 4.8% for the six months ended June 30, 2023.

Other Gains and Charges. Other gains and charges decreased by $103.7 million to $51.7 million for the six months ended June 30, 2024, as compared to $155.4 million for the six months ended June 30, 2023. The decrease in other gains and charges was driven primarily by a decrease of $113.8 million in stock compensation expense recognized for the six months ended June 30, 2023, related to restricted stock issued in connection with the Acima Holdings acquisition. The decrease in other gains and charges was also due to a decrease of $4.9 million in depreciation and amortization of acquired software and intangible assets, partially offset by $6.1 million in accelerated software depreciation and $6.0 million in lease impairment charges and fixed asset disposal for the six months ended June 30, 2024.

Operating Profit. Operating profit increased by $93.5 million to $142.4 million for the six months ended June 30, 2024, as compared to $48.9 million for the six months ended June 30, 2023, primarily due to the decrease in other gains and charges and increase in gross profit, partially offset by increases in non-labor operating expenses and general and administrative expenses, as described above. Operating profit expressed as a percentage of total revenue was 6.6% for the six months ended June 30, 2024, compared to 2.5% for the six months ended June 30, 2023.

Income Tax Expense (benefit). Income tax expense increased by $25.1 million to $17.4 million for the six months ended June 30, 2024, as compared to $(7.7) million for the six months ended June 30, 2023, primarily due to the increase in earnings before income taxes for the six months ended June 30, 2024 compared to the six months ended June 30, 2023, and a lower effective tax rate for the six months ended June 30, 2024, driven by a lower tax impact of stock compensation expense related to stock consideration issued to the former owners of Acima Holdings, compared to the prior year period, as well as a favorable adjustment related to foreign deferred tax assets.

Segment Performance

Acima segment


	Three Months Ended								Six Months Ended
	June 30,				Change				June 30,				Change
(dollar amounts in thousands)	2024		2023		$		%		2024		2023		$		%
Revenues	$	552,794	$	464,358	$	88,436	19.0	%	$	1,114,140	$	948,206	$	165,934	17.5	%
Gross profit	179,611		159,687		19,924		12.5	%	348,913		314,832		34,081		10.8	%
Operating profit	69,991		63,109		6,882		10.9	%	121,902		116,979		4,923		4.2	%
Gross merchandise volume(1)	450,108		372,120		77,988		21.0	%	867,665		720,295		147,370		20.5	%

(1) See Key Metrics described above for additional information.

Revenues. The increase in revenues for the three and six months ended June 30, 2024, as compared to the three and six months ended June 30, 2023, were primarily due to increases in rentals and fees revenues of $67.2 million and $126.7 million, respectively, and increases in merchandise sales revenue of $21.0 million and $39.2 million, respectively, resulting from higher GMV. Growth in GMV was primarily due to an increase in retail partner locations and productivity, which resulted in more leases per retail partner, in addition to expanded direct-to-consumer offerings.

Gross Profit. Gross profit increased for the three and six months ended June 30, 2024, as compared to the three and six months ended June 30, 2023, driven primarily by the increase in revenues described above. Gross profit as a percentage of segment revenues decreased to 32.5% and 31.3% for the three and six months ended June 30, 2024, compared to 34.4% and 33.2% for the three and six months ended June 30, 2023, primarily due to the conversion of Acceptance Now locations to the Acima platform, and an increase in merchandise sales resulting from a larger portfolio at the beginning of 2024 compared to 2023.

Operating Profit. Operating profit as a percentage of segment revenues decreased to 12.7% and 10.9% for the three and six months ended June 30, 2024 compared to 13.6% and 12.3% for the three and six months ended June 30, 2023. The decrease in operating profit was primarily due to increases in non-labor operating expense of approximately $15.0 million and $32.7 million for the three and six months ended June 30, 2024, respectively, partially offset by the increases in gross profit described above. Merchandise losses in our Acima locations due to LCOs, expressed as a percentage of revenues, were approximately 9.6% for both the three and six months ended June 30, 2024, compared to 8.9% for both the three and six months ended June 30, 2023. Merchandise losses in our Acima locations due to other merchandise losses, expressed as a percentage of revenues, were negligible for the three and six months ended June 30, 2024 and 2023.

Rent-A-Center segment


	Three Months Ended								Six Months Ended
	June 30,				Change				June 30,				Change
(dollar amounts in thousands)	2024		2023		$		%		2024		2023		$		%
Revenues	$	474,903	$	466,191	$	8,712	1.9	%	$	960,656	$	951,199	$	9,457	1.0	%
Gross profit	330,505		326,253		4,252		1.3	%	668,148		657,979		10,169		1.5	%
Operating profit	67,033		78,914		(11,881)		(15.1)	%	141,807		147,875		(6,068)		(4.1)	%
Lease portfolio value(1)									139,698		139,312		386		0.3	%
Same store lease portfolio value(1)									126,576		124,779		1,797		1.4	%
Change in same store revenue(1)							2.6	%							1.6	%
Stores in same store revenue calculation							1,636								1,636

(1) See Key Metrics described above for additional information.

Revenues. The increase in revenues for the three and six months ended June 30, 2024, as compared to three and six months ended June 30, 2023, were primarily due to increases in same store sales of 2.6% and 1.6%, respectively, driven by increases in rentals and fees revenues of $8.9 million and $12.5 million, respectively, primarily attributable to an increase in same store lease portfolio value.

Gross Profit. Gross profit increased for the three and six months ended June 30, 2024, as compared to three and six months ended June 30, 2023, driven primarily by the increase in revenues described above. Gross profit as a percentage of segment revenues was 69.6% for both the three and six months ended June 30, 2024, as compared to 70.0% and 69.2% for the three and six months ended June 30, 2023, respectively.

Operating Profit. Operating profit as a percentage of segment revenues was 14.1% and 14.8% for the three and six months ended June 30, 2024, respectively, compared to 16.9% and 15.5% for the three and six months ended June 30, 2023. The decrease in operating margin for the three and six months ended June 30, 2024, as compared to the three and six months ended June 30, 2023, respectively, was primarily due to store technology investments and elevated insurance costs. Merchandise losses in our Rent-A-Center lease-to-own stores due to LCOs, expressed as a percentage of Rent-A-Center lease-to-own revenues, were approximately 4.2% and 4.5% for the three and six months ended June 30, 2024, compared to 4.5% and 4.7% for the three and six months ended June 30, 2023. Merchandise losses in our Rent-A-Center lease-to-own stores due to other merchandise losses, expressed as a percentage of Rent-A-Center lease-to-own revenues, were approximately 1.6% and 1.3% for the three and six months ended June 30, 2024, respectively compared to approximately 1.4% for both of the corresponding periods in 2023. Other merchandise losses include unrepairable and missing merchandise, and loss/damage waiver claims.

Mexico segment


	Three Months Ended								Six Months Ended
	June 30,				Change				June 30,				Change
(dollar amounts in thousands)	2024		2023		$		%		2024		2023		$		%
Revenues	$	20,868	$	18,454	$	2,414	13.1	%	$	41,435	$	35,883	$	5,552	15.5	%
Gross profit	15,011		13,047		1,964		15.1	%	29,727		25,436		4,291		16.9	%
Operating profit	1,559		1,298		261		20.1	%	3,255		2,293		962		42.0	%
Change in same store revenue(1)							9.2	%							7.4	%
Stores in same store revenue calculation							120								120

(1) See Key Metrics described above for additional information.

Revenues. Revenues were positively impacted by exchange rate fluctuations of approximately $0.7 million and $2.5 million for the three and six months ended June 30, 2024, respectively, as compared to the three and six months ended June 30, 2023. On a constant currency basis, revenues for the three and six months ended June 30, 2024 increased approximately $1.7 million and $3.1 million, respectively, compared to the three and six months ended June 30, 2023.

Gross Profit. Gross profit was positively impacted by exchange rate fluctuations of approximately $0.4 million and $1.8 million for the three and six months ended June 30, 2024, respectively, as compared to the three and six months ended June 30, 2023. On a constant currency basis, gross profit for the three and six months ended June 30, 2024 increased by approximately $1.6 million and $2.5 million, respectively, as compared to the three and six months ended June 30, 2023. Gross profit as a percentage of segment revenues was 71.9% and 71.7% for the three and six months ended June 30, 2024, compared to 70.7% and 70.9% for the three and six months ended June 30, 2023.

Operating Profit. Operating profit was minimally impacted by exchange rate fluctuations for the three months ended June 30, 2024, as compared to the three months ended June 30, 2023. Operating profit was positively impacted by exchange rate fluctuations of approximately $0.2 million for the six months ended June 30, 2024, as compared to the six months ended June 30, 2023. On a constant currency basis, operating profit for the three and six months ended June 30, 2024 increased by approximately $0.3 million and $0.8 million, respectively, as compared to the three and six months ended June 30, 2023. Operating profit as a percentage of segment revenues increased to 7.5% and 7.9% for the three and six months ended June 30, 2024, respectively, compared to 7.0% and 6.4% for the three and six months ended June 30, 2023, respectively, primarily due to lower LCOs.

Franchising segment


	Three Months Ended								Six Months Ended
	June 30,				Change				June 30,				Change
(dollar amounts in thousands)	2024		2023		$		%		2024		2023		$		%
Revenues	$	27,945	$	30,160	$	(2,215)	(7.3)	%	$	56,246	$	59,936	$	(3,690)	(6.2)	%
Gross profit	6,832		7,239		(407)		(5.6)	%	14,239		14,243		(4)		—	%
Operating profit	4,529		4,979		(450)		(9.0)	%	7,893		9,739		(1,846)		(19.0)	%

Revenues. Revenues decreased for the three and six months ended June 30, 2024 compared to the three and six months ended June 30, 2023, primarily due to decreases in merchandise purchases by franchisees of $1.8 million and $3.8 million, respectively.

Gross Profit. Gross profit as a percentage of segment revenues increased to 24.4% and 25.3% for the three and six months ended June 30, 2024, respectively, compared to 24.0% and 23.8% for the three and six months ended June 30, 2023, respectively, primarily due to the changes in allocation of merchandise sales compared to royalty and fee revenue.

Operating Profit. Operating profit as a percentage of segment revenues decreased to 16.2% and 14.0% for the three and six months ended June 30, 2024, respectively, compared to 16.5% and 16.2% for the three and six months ended June 30, 2023, respectively. The decrease in operating profit as a percentage of segment revenues for the three and six months ended June 30, 2024 is primarily due to the changes in allocation of merchandise sales compared to royalty and fee revenue. The decrease for the six months ended June 30, 2024 is also due to an increase in segment operating expenses of $1.8 million, compared to the six months ended June 30, 2023.

Liquidity and Capital Resources

Overview. For the six months ended June 30, 2024, we generated $60.5 million in operating cash flow and used cash in the amount of $160.4 million for debt repayments, $41.8 million for dividends and $26.2 million for capital expenditures, partially offset by cash proceeds from indebtedness of $165.0 million. We ended the second quarter of 2024 with $82.5 million of cash and cash equivalents and outstanding indebtedness of $1.3 billion.

Analysis of Cash Flow. Cash provided by operating activities decreased by $81.5 million to $60.5 million for the six months ended June 30, 2024, from $142.0 million for the six months ended June 30, 2023, primarily due to an increase in our inventory purchases driven by increased consumer demand.

Cash used in investing activities increased to $26.1 million for the six months ended June 30, 2024, compared to $21.4 million for the six months ended June 30, 2023, primarily due to higher investment in store-related assets in our Rent-A-Center segment for the six months ended June 30, 2024.

Cash used in financing activities decreased to $44.3 million for the six months ended June 30, 2024, compared to $180.0 million for the six months ended June 30, 2023, primarily due to an increase in borrowings under the ABL Credit Facility of $165.0 million, partially offset by an increase in debt repayments of $26.2 million for the six months ended June 30, 2024.

Liquidity Requirements. Our primary liquidity requirements are for rental merchandise purchases, which are impacted by consumer demand for our lease-to-own solutions. Other capital requirements include expenditures for technology and property assets, and debt service. Our primary source of liquidity has been cash provided by operations.

We utilize our ABL Credit Facility for the issuance of letters of credit, as well as to manage normal fluctuations in operational cash flow caused by the timing of cash receipts. In that regard, we may from time to time draw funds under the ABL Credit Facility for general corporate purposes. Amounts are drawn as needed due to the timing of cash flows and are generally paid down as cash is generated by our operating activities. We believe cash flow generated from operations and availability under our ABL Credit Facility will be sufficient to fund our operations during the next twelve months. At July 25, 2024, we had approximately $54.8 million in cash on hand, and $410.6 million available under our ABL Credit Facility.

Merchandise Losses. Merchandise losses consist of the following:


	Three Months Ended June 30,				Six Months Ended June 30,
(in thousands)	2024		2023		2024		2023
Lease charge-offs	$	77,284	$	67,416	$	158,627	$	139,450
Other merchandise losses(1)	8,302		6,439		15,303		14,529
Total merchandise losses	$	85,586	$	73,855	$	173,930	$	153,979

(1)Other merchandise losses include unrepairable and missing merchandise, and loss/damage waiver claims.

Capital Expenditures. We make capital expenditures in order to maintain our existing operations, acquire new capital assets in new and acquired stores and invest in information technology. We spent $26.2 million and $21.4 million on capital expenditures during the six months ended June 30, 2024 and 2023, respectively. The increase of $4.8 million is primarily due to higher investment in store-related assets in our Rent-A-Center segment.

Acquisitions and New Location Openings. The table below summarizes the store location activity for the six-month period ended June 30, 2024 for our Rent-A-Center, Mexico and Franchising operating segments.


	Rent-A-Center	Mexico	Franchising	Total
Locations at beginning of period	1,839	131	440	2,410
New location openings	2	—	1	3


Closed locations
Merged with existing locations	(56)	—	—	(56)
Sold or closed with no surviving location	(1)	—	(22)	(23)
Locations at end of period	1,784	131	419	2,334

Senior Debt. On February 17, 2021, we entered into a credit agreement with JPMorgan Chase Bank, N.A., as administrative agent, and lenders party thereto, that provides for a five-year asset-based revolving credit facility with commitments of $550 million and a letter of credit sublimit of $150 million, which commitments may be increased, at our option and under certain conditions, by up to an additional $125 million in the aggregate (as amended on June 7, 2024, the “ABL Credit Facility”). Under the ABL Credit Facility, we may borrow only up to the lesser of the level of the then-current borrowing base and the aggregate amount of commitments under the ABL Credit Facility. The borrowing base is tied to the amount of eligible installment sales accounts, inventory and eligible lease contracts, reduced by certain reserves. The ABL Credit Facility bears interest at a fluctuating rate determined by reference to an adjusted Term SOFR rate plus an applicable margin of 1.50% to 2.00%, which, as of July 25, 2024, was 7.43%. A commitment fee equal to 0.250% to 0.375% of the unused portion of the ABL Credit Facility fluctuates dependent upon average utilization for the prior month as defined by a pricing grid included in the documentation governing the ABL Credit Facility. Loans under the ABL Credit Facility may be borrowed, repaid and re-borrowed until June 7, 2029, at which time all amounts borrowed must be repaid.

The obligations under the ABL Credit Facility are guaranteed by us and certain of our material wholly owned domestic restricted subsidiaries, subject to certain exceptions. The obligations under the ABL Credit Facility and such guarantees are secured on a first-priority basis by all of our and our subsidiary guarantors’ accounts, inventory, deposit accounts, securities accounts, cash and cash equivalents, rental agreements, general intangibles (other than equity interests in our subsidiaries), chattel paper, instruments, documents, letter of credit rights, commercial tort claims related to the foregoing and other related assets and all proceeds thereof related to the foregoing, subject to permitted liens and certain exceptions (such assets, collectively, the “ABL Priority Collateral”) and a second-priority basis in substantially all other present and future tangible and intangible personal property of ours and the subsidiary guarantors, subject to certain exceptions.

On February 17, 2021, we also entered into a term loan credit agreement with JPMorgan Chase Bank, N.A., as administrative agent, and lenders party thereto, that provides for a seven-year $875 million senior secured term loan facility (as amended on May 28, 2024, the “Term Loan Facility”). Subject in each case to certain restrictions and conditions, we may add up to $500 million of incremental term loan facilities to the Term Loan Facility or utilize incremental capacity under the Term Loan Facility at any time by issuing or incurring incremental equivalent term debt. Interest on borrowings under the Term Loan Facility is payable at a fluctuating rate of interest determined by reference to the Term SOFR rate plus an applicable margin of 2.75%, subject to a 0.50% Term SOFR floor, which, as of July 25, 2024 was 8.09%.

Borrowings under the Term Loan Facility amortize in equal quarterly installments in an amount equal to 1.000% per annum of the original aggregate principal amount thereof, with the remaining balance due at final maturity. The Term Loan Facility is secured by a first-priority security interest in substantially all of present and future tangible and intangible personal property of us and our subsidiary guarantors, other than the ABL Priority Collateral, and by a second-priority security interest in the ABL Priority Collateral, subject to certain exceptions. The obligations under the Term Loan Facility are guaranteed by us and our material wholly-owned domestic restricted subsidiaries that also guarantee the ABL Credit Facility.

At July 25, 2024, we had outstanding borrowings of $806.7 million under the Term Loan Facility and available commitments of $410.6 million under our ABL Credit Facility, net of letters of credit.

See Note 5 of our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for additional information regarding our senior debt.

Senior Notes. On February 17, 2021, we issued $450 million in senior unsecured notes due February 15, 2029, at par value, bearing interest at 6.375% (the “Notes”). Interest on the Notes is payable in arrears on February 15 and August 15 of each year, beginning on August 15, 2021. We may redeem some or all of the Notes at any time for cash at the redemption prices set forth in the indenture governing the Notes, plus accrued and unpaid interest to, but not including, the redemption date. If we experience specific kinds of change in control, we will be required to offer to purchase the Notes at a price equal to 101% of the principal amount thereof plus accrued and unpaid interest. See Note 6 of our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for additional information regarding our senior notes.

Operating Leases. We lease space for all of our Rent-A-Center and Mexico stores under operating leases expiring at various times through 2034. In addition, we lease space for certain support facilities under operating leases expiring at various times through 2032. Most of our store leases are five year leases and contain renewal options for additional periods ranging from three to five years at rental rates adjusted according to agreed-upon formulas. As of June 30, 2024, our total remaining obligation for existing store lease contracts was approximately $337.9 million.

We lease vehicles for all of our Rent-A-Center stores under operating leases with lease terms expiring twelve months after the start date of the lease. We classify these leases as short-term and have elected the short-term lease exemption for our vehicle leases, and have therefore excluded them from our operating lease right-of-use assets within our Condensed Consolidated Balance Sheets. As of June 30, 2024, our total remaining minimum obligation for existing Rent-A-Center vehicle lease contracts was approximately $2.1 million.

We also lease vehicles for all of our Mexico stores which have terms expiring at various times through 2027 with rental rates adjusted periodically for inflation. As of June 30, 2024, our total remaining obligation for existing Mexico vehicle lease contracts was approximately $4.0 million.

Uncertain Tax Position. As of June 30, 2024, we have recorded $1.0 million in uncertain tax positions. Although these positions represent a potential future cash liability to us, the amounts and timing of such payments are uncertain.

Seasonality. Our revenue mix is moderately seasonal, with the first quarter of each fiscal year generally providing higher merchandise sales than any other quarter during a fiscal year. Generally, our customers will more frequently exercise the early purchase option on their existing lease purchase agreements in our Acima and Rent-A-Center segments or purchase pre-leased merchandise off the showroom floor in our Rent-A-Center segment during the first quarter of each fiscal year, primarily due to the receipt of federal income tax refunds. In contrast, our cash expenditures for our merchandise purchases for the fiscal year are generally the highest beginning in the latter part of the third quarter through the fourth quarter, primarily as a result of holiday promotions that lead to increased demand for our lease-to-own offerings.

Recently Issued Accounting Pronouncements

In December 2023, the FASB issued ASU 2023-09, Income Taxes (Topic 740): Improvements to Income Tax Disclosures, which is intended to improve the transparency of the annual income tax disclosures by requiring specific categories in the income tax rate reconciliation and disaggregation of income taxes paid by jurisdiction. It also includes certain other amendments to improve the effectiveness of income tax disclosures. The adoption of ASU 2023-09 will be required for us for fiscal years beginning after December 15, 2024. We do not believe the adoption of this ASU will have a material impact on our financial statements.

From time to time, new accounting pronouncements are issued by the FASB or other standards setting bodies that we adopt as of the specified effective date. As of June 30, 2024, unless otherwise discussed (including with respect to ASU 2023-07), we believe the impact of any other recently issued standards that are not yet effective are either not applicable to us at this time, or will not have a material impact on our consolidated financial statements upon adoption.

Item 3. Quantitative and Qualitative Disclosures about Market Risk.

Interest Rate Risk

Our primary market risk exposure is fluctuations in interest rates. Monitoring and managing this risk is a continual process carried out by our senior management. We manage our market risk based on an ongoing assessment of trends in interest rates and economic developments, giving consideration to possible effects on both total return and reported earnings. As a result of such assessment, we may enter into swap contracts or other interest rate protection agreements from time to time to mitigate this risk.

As of June 30, 2024, we had $450 million in Notes outstanding at a fixed interest rate of 6.375%. We also had $806.7 million outstanding under the Term Loan Facility and $79.0 million outstanding under our ABL Credit Facility, each at interest rates indexed to the Term SOFR rate. Carrying value approximates fair value for such indebtedness. Based on our overall interest rate exposure at June 30, 2024, a hypothetical 1.0% increase or decrease in market interest rates would have the effect of causing an additional $8.9 million additional annualized pre-tax charge or credit to our Condensed Consolidated Statements of Operations. We have not entered into any interest rate swap agreements as of June 30, 2024.

Foreign Currency Translation

We are also exposed to market risk from foreign exchange rate fluctuations of the Mexican peso to the U.S. dollar as the financial position and operating results of our stores in Mexico are translated into U.S. dollars for consolidation. Resulting translation adjustments are recorded as a separate component of stockholders’ equity.

Item 4. Controls and Procedures.

Disclosure Controls and Procedures. In accordance with Rule 13a-15(b) under the Securities Exchange Act of 1934, an evaluation was performed under the supervision and with the participation of our management, including our Chief Executive Officer and Chief Financial Officer, of the effectiveness of the design and operation of our disclosure controls and procedures (as defined in Rules 13a–15(e) and 15d–15(e) under the Securities Exchange Act of 1934) as of the end of the period covered by this Quarterly Report on Form 10-Q. Based on this evaluation, our management, including our Chief Executive Officer and our Chief Financial Officer, concluded that, as of June 30, 2024, our disclosure controls and procedures (as defined in Rules 13a–15(e) and 15d–15(e) under the Securities Exchange Act of 1934) were effective.

Changes in Internal Controls over Financial Reporting. For the quarter ended June 30, 2024, there have been no changes in our internal control over financial reporting (as defined in Rule 13a-15(f) under the Securities Exchange Act of 1934) that, in the aggregate, have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

PART II – Other Information

Item 1. Legal Proceedings

We, along with our subsidiaries, are party to various legal proceedings and governmental inquiries and investigations given the nature of our business. We regularly monitor developments related to these matters, determine whether a reserve is appropriate if the loss is both probable and reasonably estimable, and review the adequacy of our reserves for such matters on a quarterly basis. As a result, we do not have reserves for all matters with respect to which we may or will have future liability, and no assurance can be given that our reserves, when recorded, will be adequate to cover the full amount of any loss we may ultimately incur. In addition, certain of the matters described herein involve demands for monetary relief and changes to our business practices that could materially and adversely impact our business, financial condition and results of operations were we to agree to them as part of a settlement or be subject to them following an adverse result in litigation. We cannot predict the ultimate resolution of our pending legal proceedings and governmental inquiries and investigations or other similar matters that may arise in the future given the nature of our business and the inherent uncertainty associated with legal proceedings and governmental inquiries and investigations. Please see Note 11 of our condensed consolidated financial statements included in this Quarterly Report on Form 10-Q for additional discussion of certain of our legal proceedings and governmental inquiries.

Item 1A. Risk Factors

There have been no material changes to the risk factors disclosed in Item 1A of Part 1, “Risk Factors” of our Annual Report on Form 10-K for the year ended December 31, 2023.

Item 2. Unregistered Sales of Equity Securities, Use of Proceeds, and Issuer Purchases of Equity Securities

None.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

Not applicable.

Item 5. Other Information

Certain of our officers have made, or may make, elections to participate in, or are participating in, the Company’s stock investment option and dividend reinvestment available through the Company’s 401(k) plan. In addition, certain of our officers and directors may from time to time make elections to have shares withheld to cover withholding taxes owed in connection with long-term incentive plan awards or to pay the exercise price of options or make standing elections to reinvest dividends received on our shares or long-term incentive plan awards held by them, which may be intended to satisfy the affirmative defense conditions of Rule 10b5-1 under the Exchange Act, or may constitute “non-Rule 10b5–1 trading arrangements” as defined in Item 408(c) of Regulation S-K.

Item 6. Exhibits.


Exhibit No.			Description

Articles of Incorporation and Bylaws

3.1			Certificate of Incorporation of the registrant, as amended (incorporated herein by reference to Exhibit 3.1 to the registrant ’s Current Report on Form 8-K dated as of December 31, 2002.)

3.2			Certificate of Amendment to the Certificate of Incorporation of the registrant, dated May 19, 2004 (incorporated herein by reference to Exhibit 3.2 to the registrant ’s Quarterly Report on Form 10-Q for the quarter ended June 30, 2004.)

3.3			Certificate of Amendment to the Certificate of Incorporation of the registrant, dated June 8, 2021 (incorporated herein by reference to Exhibit 3.1 to the registrant ’s Current Report on Form 8-K dated as of June 9, 2021.)

3.4			Certificate of Amendment to the Certificate of Incorporation of the registrant, dated February 21, 2023 (incorporated herein by reference to Exhibit 3.1 to the registrant ’s Current Report on Form 8-K dated as of February 23, 2023.)

3.5*			Certificate of Amendment to the Certificate of Incorporation of the registrant, dated June 4, 2024

3.6			Amended and Restated Bylaws of the registrant (incorporated herein by reference to Exhibit 10.3 to the registrant ’s Current Report on Form 8-K dated as of June 5, 2024.)

3.7			Certificate of Designations of Series D Preferred Stock of the registrant , dated march 28, 2017 (incorporated herein by reference to Exhibit 3.1 to the registrant ’s Current Report on Form 8-K dated as of March 31, 2017.)

3.8			Certificate of Correction to the Certificate of Elimination of the Ser ies A Preferred Stock of the registrant , dated J une 4, 2024 (incorporated herein by reference to Exhibit 10.2 to the registrant ’s Current Report on Form 8-K dated as of June 5 2024.)

Instruments Defining the Rights of Security Holders, Including Indentures

4.1			Description of the registrant’s Common Stock (incorporated herein by reference to Exhibit 4.3 to the registrant’s Annual Report on Form 10-K for the year ended December 31, 2020.)

4.2			Form of Certificate evidencing Common Stock (incorporated herein by reference to Exhibit 4.6 to the registrant ’s Registration Statement on Form S-8 dated as of June 7, 2023.)

4.3			Indenture, dated as of February 17, 2021, by and between Radiant Funding SPV, LLC and Truist Bank (incorporated herein by reference to Exhibit 4.1 to the registrant ’s Current Report on Form 8-K dated as of February 17, 2021.)

Material Contracts

10.1			Third Amendment to Term Loan Credit Agreement, dated as of May 28, 2024, by and among Upbound Group, Inc., the other Loan Parties party thereto, the Lenders party thereto and JPMorgan Chase Bank, N.A., as administrative agent (incorporated herein by reference to Exhibit 10.1 to the registrant ’s Current Report on Form 8-K dated as of May 29, 2024.)

10.2			Second Amendment to ABL Credit Agreement, dated as of June 7, 2024, by and among Upbound Group, Inc., the other Loan Parties party thereto, JPMorgan Chase Bank, N.A., as administrative agent, and the Lenders party thereto (incorporated herein by reference to Exhibit 10.1 to the registrant ’s Current Report on Form 8-K dated as of June 10, 2024.)





10.3			Letter Agreement, dated April 3, 2024, between Upbound Group, Inc. and Mitchell E. Fadel (incorporated herein by reference to Exhibit 10.1 to the registrant's Current Report on Form 8-K dated as of April 5 , 2024.)

Other Exhibits and Certifications

31.1*			Certification pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934 implementing Section 302 of the Sarbanes-Oxley Act of 2002 by Mitchell Fadel

31.2*			Certification pursuant to Rule 13a-14(a) of the Securities Exchange Act of 1934 implementing Section 302 of the Sarbanes-Oxley Act of 2002 by Fahmi Karam

32.1*			Certification pursuant to 18 U.S.C. Section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 by Mitchell Fadel

32.2*			Certification pursuant to 18 U.S.C. Section 1350 as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002 by Fahmi Karam


101.INS*			XBRL Instance Document - The instance document does not appear in the interactive data files because its XBRL tags are embedded within the inline XBRL document

101.SCH*			XBRL Taxonomy Extension Schema Document

101.CAL*			XBRL Taxonomy Extension Calculation Linkbase Document

101.DEF*			XBRL Taxonomy Extension Definition Linkbase Document

101.LAB*			XBRL Taxonomy Extension Label Linkbase Document

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104*			Cover page Interactive Data File (embedded within the inline XBRL document contained in Exhibit 101)

*			Filed herewith.

SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.



			UPBOUND GROUP, INC.

			By:			/S/ FAHMI W. KARAM
						Fahmi W. Karam
						EVP, Chief Financial Officer

Date: August 1, 2024

Document

Exhibit 3.5

CERTIFICATE OF AMENDMENT
OF
CERTIFICATE OF INCORPORATION
OF
UPBOUND GROUP, INC.

(Pursuant to Section 242 of the General Corporation Law of the State of Delaware)

Upbound Group, Inc., a Delaware corporation duly organized and existing under the General Corporation Law of the State of Delaware (the “Corporation”), does hereby certify that:

1. Article Fourth, Section I, paragraph (7) of the Certificate of Incorporation of the Corporation, as amended, (the “Certificate”) is hereby amended to add the word “or” prior to clause (b).

2. Article Fifth, Section (1), paragraph (d) of the Certificate is hereby amended in its entirety to read as follows:

“(d) to designate by resolution or resolutions passed by the Board of Directors one or more committees, each committee to consist of one or more of the directors of the Corporation, which, to the extent provided in said resolution or resolutions or in the Bylaws of the Corporation shall have and may exercise the power of the Board of Directors in the management of the business and affairs of the Corporation, and may authorize the seal of the Corporation to be affixed to all papers on which the Corporation desires to place a seal. Such committee or committees shall have such name or names as may be stated in the Bylaws of the Corporation or as may be determined from time to time by resolutions adopted by the Board of Directors.”

3. Article Seventh of the Certificate is hereby amended in its entirety to read as follows:

“SEVENTH: A director or officer of the Corporation shall not be liable to the Corporation or its stockholders for monetary damages for breach of fiduciary duty as a director or officer, except to the extent such exemption from liability or limitation thereof is not permitted under the DGCL as the same exists or may hereafter be amended. Any amendment, modification or repeal of the foregoing sentence shall not adversely affect any right or protection of a director or officer of the Corporation hereunder in respect of any act or omission occurring prior to the time of such amendment, modification or repeal.”

4. Article Eighth of the Certificate is hereby amended in its entirety to read as follows:

“EIGHTH: [Reserved]”

5. The Certificate is hereby amended by deleting the third sentence of the first paragraph of Article Fourth, Section I and Exhibit A (the Certificate of Designations, Preferences and

RLF1 31000682v.1

Relative Rights and Limitations of Series A Preferred Stock) to the Certificate in their entirety.

6. The foregoing amendments to the Amended and Restated Certificate of Incorporation of the Corporation were duly adopted in accordance with the provisions of Section 242 of the General Corporation Law of the State of Delaware.

[Signature Page Follows]

RLF1 31000682v.1

IN WITNESS WHEREOF, the Corporation has caused this Certificate to be executed by its duly authorized officer on this 4th day of June 2024.

UPBOUND GROUP, INC.

By: /s/ Bryan Pechersky

Name: Bryan Pechersky

Title: Executive Vice President, General Counsel and Corporate Secretary

RLF1 31000682v.1

Document

Exhibit 31.1

I, Mitchell E. Fadel, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Upbound Group, Inc.;

2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;

3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;

4.The registrant's other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:

(a)Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;

(b)Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;

(c)Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and

(d)Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and

5.The registrant's other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):

(a)All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date: August 1, 2024

/s/ Mitchell E. Fadel

Mitchell E. Fadel

Chief Executive Officer and Director

(Principal Executive Officer)

Document

Exhibit 31.2

I, Fahmi W. Karam, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Upbound Group, Inc.;

(b)Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date: August 1, 2024

/s/ Fahmi W. Karam

Fahmi W. Karam

Executive Vice President - Chief Financial Officer

(Principal Financial and Accounting Officer)

Document

Exhibit 32.1

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q of Upbound Group, Inc. (the "Company") for the period ended June 30, 2024, as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, Mitchell E. Fadel, Chief Executive Officer and Director of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to the best of my knowledge:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Mitchell E. Fadel

Mitchell E. Fadel

Chief Executive Officer and Director

Dated: August 1, 2024

A signed original of this written statement required by Section 906 has been provided to Upbound Group, Inc. and will be retained by Upbound Group, Inc. and furnished to the Securities and Exchange Commission or its staff upon request. The foregoing certification is being furnished solely pursuant to 18 U.S.C. Section 1350 and is not being filed as part of the Report or as a separate disclosure document.

Document

Exhibit 32.2

CERTIFICATION PURSUANT TO

18 U.S.C. SECTION 1350,

AS ADOPTED PURSUANT TO

SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

In connection with the Quarterly Report on Form 10-Q of Upbound Group, Inc. (the "Company") for the period ended June 30, 2024, as filed with the Securities and Exchange Commission on the date hereof (the "Report"), I, Fahmi W. Karam, Chief Financial Officer of the Company, hereby certify, pursuant to 18 U.S.C. Section 1350, as adopted pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that, to the best of my knowledge:

(1) The Report fully complies with the requirements of Section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

(2) The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

/s/ Fahmi W. Karam

Fahmi W. Karam

Executive Vice President, Chief Financial Officer

Dated: August 1, 2024