Balaji Kumar
Mr. Kumar was appointed Executive Vice President and Chief Technology Officer effective March 30, 2026. In this role, Mr. Kumar is responsible for driving the engineering and technology transformation that powers Upbound's mission to deliver accessible and inclusive financial solutions to underserved consumers. Mr. Kumar brings more than 25 years of technology leadership experience across financial services and retail. Most recently, he served as Head of Global Technology Infrastructure at Citi, where he spearheaded the firm's public cloud strategy, drove large-scale modernization, and established the foundation that powered Generative AI adoption across the enterprise. Prior to this role, he was CTO, responsible for the technology strategy, developer platforms, and enterprise architecture modernization for Citi's Global Consumer Bank. Prior to Citi, Mr. Kumar served as Head of Enterprise Technology and CISO at 7-Eleven and CIO of Dealer Auto Finance at Capital One. Earlier in his career, Mr. Kumar held progressive engineering leadership roles at Verizon Communications.
He serves on the Advisory Board of the Electrical and Computer Engineering Department at the University of Florida and is a mentor at the Center for Technology Management and Digital Leadership at Northeastern University.